Patient/Outpatient Services Coordinator

2 weeks ago

Post Falls, Idaho, United States Kootenai Health Full time
Outpatient Services Coordinator

About the Job


Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.


  • Complies with all Kootenai Health confidentiality and HIPAA standards
  • Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed
  • May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.
  • Ensures patient demographics and insurance information is maintained in appropriate scheduling systems
  • Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments
  • Obtains referrals and pre-authorizations as required and processes charges
  • Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership
  • Familiar with standard concepts, practices, and procedures within the field
  • Relies on experience and judgment to plan and accomplish goals
  • Regular and predictable attendance is an essential job function
  • Competent to meet age specific needs of the unit assigned
Full Time -Days - 80 Hours Per Pay Period -M-F Shifts

Team Highlights

Kootenai Clinic is a regional cancer treatment center for northern Idaho, eastern Washington, and western Montana.


We deliver comprehensive, compassionate cancer care using leading-edge technology, the newest therapies and a wide range of clinical trials as well as rehabilitation.

Minimum Qualifications

Patient Services Coordinator

  • High school diploma OR equivalent preferred
  • Experience working in medical office preferred
  • Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
Outpatient Services Coordinator

  • High school diploma or equivalent preferred
  • Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.
  • Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred
About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

  • 100% employer-paid health insurance premiums for full-time employees. Part-time employees pay only a small portion a month for medical, dental, and vision coverage. Benefits start 1st of the month following 30 days of employment
  • Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
  • Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
  • Competitive salaries with night, weekend, and PRN shift differentials
  • An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
  • Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
  • Robust and interactive employee referral program
  • And much more
Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you

Apply today Please reach out to HR Front Desk at or email with any questions.


Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex.

Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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