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Customer Service Representative

3 months ago

Charlotte, North Carolina, United States Essity UK Limited Full time

****Customer Service Representative****

Essity Health and Medical Solutions is currently seeking a Customer Service Representative for our Charlotte, NC location.

****About the Role****

This position fosters strong customer relationships encouraging positive retention. Provides superior service as the single point of contact for servicing accounts, educating customers, managing complaints and administration of sales orders. Represents the Company in a positive and professional manner in all matters relating to sales and service.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

****What You Will Do****

Interacts with customers via telephone and other media (internet, fax, e-mail, etc.);

Creates pleasant and professional environment to promote positive interaction with both internal and external customers;

Enters orders, verifies product description, quantity, shipping and billing information via computer based applications;

Verifies accuracy of orders and contacts customers as required ensuring customer needs are met and company resources in an efficient manner;

Recommends products based on customer need, cost, availability and/or specifications. This involves proactively recommending such products that may result in increased customer satisfaction and profitability;

Identify, research and resolve customer issues utilizing various computer systems such as SAP;

search discrepancies and provide customer with resolution in a prompt manner. This may result in the accurate creation of Quality Notifications;

decisions as to the authenticity of customer complaints, determine root cause and recommend corrective action. Proper recording of pertinent information to ensure accurate resolution;

Communicates with Marketing, Quality Assurance and Product Services when a potential product defect has been identified;

Communicates with Sales to provide extensive details regarding potential opportunities and/or issues;

Communicates with various company departments, as well as shipping carriers and other outside agencies to answer questions, provide information, or expedite shipping;

Communicates with Supply Chain when a potential abnormal demand has been identified;

Provides pricing quotations upon request;

Informs customers of back orders and provides alternatives when possible;

Process marketing sample orders and sales sample orders, ensuring that these are coded correctly and charged to the correct account;

Maintains a neat and orderly work area and all reference materials up to date according to 5S standards;

Maintains acceptable standards with regard to defined performance metrics.

****

****Who You Are****

Two year degree or equivalent work experience required;

SAP experience beneficial;

PC application experience (word processing, spreadsheet, e-mail, and database applications);

One year prior experience in a customer service environment beneficial;

Typing 50 WPM with 98% accuracy;

Proficient in 10 key entry operation;

Excellent communication skills, verbal and written.

****What We Can Offer You****

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Additional Information

Among other requirements, our policy (COVID-19 Vaccination Policy: Mandatory) requires all office and sales employees to be fully vaccinated. You must submit evidence of full vaccination prior to the day on which you are scheduled to start your employment with Essity. Fully vaccinated means two weeks have passed since an employees final COVID-19 vaccination injection.

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

**Application End Date:**

04 Jan 2022locationCharlottelocationCharlotte