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Automotive Call Center Agent
1 week ago
Lexus of Winter Park is dedicated to delivering excellence in customer service and satisfaction
Position:
Call Center / BDC AssociateRequirements:
Proficiency in Microsoft Excel. Dependable team player with a drive for excellence. Energetic, outgoing professional with a positive 'can do' attitude. Excellent communication and organization skills. Exceptional customer service skills. Bilingual proficiency is a plus.
Responsibilities:
Build strong rapport with guests to instill confidence in dealership services and generate service appointments.
- Utilize CRM software to schedule reservations and ensure proper follow-up.
- Make outbound calls to schedule appointments for accessory or equipment installation on vehicle purchases.
- Acquire extensive product knowledge to effectively assist guests.
- Provide guests with a world-class experience.
- Must be available to work day, evening, and weekends (closed on Sundays).What We Offer:
- BCBS FL Healthcare, Dental, Vision, and 401(k).
- Allstate's Life, Accidental Death & Dismemberment, and Disability Coverage.
- Vacations and Holidays including Christmas Day, Thanksgiving Day, Labor Day, Memorial Day, July 4th, and New Year's Day.Note:
- All benefits are for full-time associates only and are subject to eligibility and certain limitations.
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