Auto Claims Supervisor

7 days ago


Chicago, Illinois, United States First Chicago Insurance Company Full time


At First Chicago Insurance Company, our employees are our biggest asset It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged.

We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results.

We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas .

Join in on the excitement and become part of our thriving organization
We are adding to our Claims Management Team


Are you a seasoned Claims Adjuster looking for that next step in your career? Would you enjoy sharing your knowledge to lead a team of adjusters? If so, we have the perfect opportunity for you The Property Damage Claims Management roles will be responsible for the direct supervision of a particular Property Damage Claims unit(s).

Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims.

Monitor production, staff development and the quality of files assigned to the Unit.

Duties & Responsibilities

Lead, motivate, and provide direction to the Property Damage Unit

Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained

Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority

Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained

Oversee the implementation and monitoring of procedures to assure effectiveness and compliance

Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes

Work with other staff members / departments relative to any matters of potential concern

Develop and manage a cost effective claim handling strategy

Identify Systems issues/problems/suggestions for enhancements

Manage the administrative functions of the unit which include:

Review, provide direction and assign new losses

Screening and selecting candidates

Setting performance objectives and monitoring performance results

Conduct performance appraisals

Complete reports as necessary

Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU )

Conduct monthly unit meetings as deemed necessary

Review and respond to Department of Insurance and other audit related inquiries

Review and direct claim activity on customer inquiries

Complete special projects as assigned.

Qualifications Required

5+ years auto liability claims experience. Supervisory experience is a plus

Texas license required or to be obtained with first 30 days of employment

5+ years managing personal auto files

Strong technical and administrative background in auto claims handling

Ability to work independently on technical and administrative matters in accordance with company policy and procedures

Good leadership, training and development skills

Excellent communication, interpersonal and organizational skills

Ability to pass written examinations where required by state statutes to become a licensed claim

Benefits

First Chicago Insurance Company provides a competitive benefits package to all full- time employees.

Following are some of the perks First Chicago employees receive:

Competitive Salaries

Flexible Schedules

Hybrid Remote/In-Office Flexibility Available

Commitment to your Training & Development

Medical and Dental

Telemedicine Benefit

401k with a generous company match

Paid Time Off and Paid Holidays

Tuition Reimbursement Training Programs

Wellness Program

Fun company sponsored events

And so much more

Job Posted by ApplicantPro

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