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Senior Technology Support Specialist

3 months ago

Hopkins, Minnesota, United States Whole Foods Market Full time

**NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a medical or religious accommodation must submit an accommodation request through Store Leadership. Failure to comply will delay your ability to begin employment with Whole Foods Market

**Senior Technology Support Specialist**

Department Technology

Job Type Regular

Location Edina, Minnesota, United States of America Minnesota Support Office Position Type Full time

****Job Description****

Responsible for the on-site integration of company information systems, which may include hardware, software, and networking products as well as operating systems. Assists in the installation,implementation, and upgrade of internal systems. May keep a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners. Provides on-site and/or remote installation, implementation, configuration, maintenance,troubleshooting, and/or repair of desktops, notebooks, printers, and associated peripherals.Responsibilities:

Takes ownership of support tickets and resolves issues either remotely or on-site as needed.

Provides hands-on, email, and/or telephone support for installations, store set-ups, maintenance of retail back-office, point of sale, telecommunications, and other regional hardware and software issues.

Performs basic configuration and troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops/notebooks.

Ensures that all hardware and software is functioning, at all times, in assigned stores; troubleshoots system, identifying and resolving faults, inconsistencies, and other issues.

Ensures all support tickets and other requests are properly logged, documented, escalated, and closed out using Service Now incident management system.

Participates in on-call rotation for after-hours emergency support.

Collaborates with Technology Team Members as necessary on various projects, systems rollouts, and other tasks.

Provides on-site support for new store openings and remodels.

Assists with maintaining and updating overall technology knowledge base documentation.

Participates in providing feedback on new store systems.

Troubleshoots and resolves a wide variety of technical issues in a retail environment.

Solid understanding of Windows desktop and server operating systems.

Working knowledge of network-based technology.

Solid understanding of general office equipment and telephony support in a business environment.

Assists with vendor management at the store level.

Skills:

Technical & Professional Knowledge:

Troubleshoots and resolves a wide variety of technical issues in a retail environment.

Strong understanding of Windows desktop and server operating systems.

Comprehensive knowledge of network-based technology.

Strong understanding of general office equipment and telephony support in a business environment.

Strong communication skills, including written, verbal, and listening.

Contributes to the completion of milestones associated with specific projects or activities.

Responds promptly and accurately to Team Members and members of the supported organizations.

Works on routine assignments using independent judgment to address and resolve anticipated / recurring issues.

Follows standard operating procedures; troubleshoots reported glitches and irregularities.

Receives guidance and direction on new or more complex issues.

Recognizes when standard processes and procedures require modification or adaptation.

Builds stable working relationships internally and externally.

Demonstrates a customer-focused orientation and mindset.

Interpersonal & Communication Skills:

Strong communication skills, including written, verbal, and listening.

Contributes to the completion of milestones associated with specific projects or activities.

Establishes working relationships with business partners throughout the Whole Foods Market organization.

Provides timely and accurate communications to team members for ongoing support activities

Problem Solving & Judgment:

Uses independent judgment to analyze and assess recurring issues and problems.

Follows standard operating procedures; troubleshoots reported glitches and irregularities.

Has an ability to reach out for guidance and direction on new or more complex issues.

Recognizes when standard processes and procedures require modification or adaptation.

Team & Professional Behaviors:

Works effectively with Team Members and other stakeholders, internally and externally.

Demonstrates a customer-focused orientation and mindset.

Education & Experience:

BA/BS degree 0-2 years relevant experience OR equivalent combination of education and relevant experience.

Physical Requirements / Working Conditions:

Ability to physically perform general office requirements.

Ability to work evenings and nights.

Ability to travel overnight if needed.

Ability to travel extensively among stores in the interstate area

Must be able to perform essential responsibilities with or without reasonable accommodations.

Ability to lift 40lbs unassisted.

Standing and walking for extended periods of time.

***At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.***

** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Perkbox We offer Team Members who pass their probationary period access to Perkbox - offering 200+ discounts on cinema tickets,restaurants, lifestyle and more. Competitive Health Benefits We offer access to health insurance for all full-time Team Members to keep you feeling great. * Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Assists in determining suitable software to meet users requirements. Troubleshoots software...

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Whole