Front Office Manager

1 week ago

St Petersburg, United States TradeWinds Island Resort Full time

Compensation Type:
Yearly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Discover more sun and more fun Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here youll stay at one, play at two with two connecting resorts right on the soft white sands of St. Pete Beach. Whether youre looking for family fun, a romantic retreat, a group getaway, or anything in between, its all here at TradeWinds Island Resorts.

Overview:

**$500 signing bonus after 4 months of service **

Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Front Office Manager is responsible for ensuring the operation of the Guest Services and Concierge in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:
  • Respond to all guests requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily.
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Ensure that Productivity and Forecasting are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
  • Carry a cell phone at all times.
Qualifications:
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

  • Front Office Manager

    2 weeks ago

    Petersburg, United States Hampton by Hilton Full time

    Front Office Manager is responsible for: Coordinates the daily operations of front office and reservations to ensure that the services exceed the expectations of the hotel owners/guests. Ensures compliance with all policies, procedures and regulations. Monitors both the productivity and qualitative work product for the Guest Service Agents. Determines and...

  • Front Office Manager

    1 week ago

    Petersburg, United States Hampton by Hilton Full time

    Front Office Manager is responsible for:Coordinates the daily operations of front office and reservations to ensure that the services exceed the expectations of the hotel owners/guests.Ensures compliance with all policies, procedures and regulations.Monitors both the productivity and qualitative work product for the Guest Service Agents.Determines and...

  • Front Office Coordinator Lead

    4 weeks ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator Lead

    2 months ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator Lead

    2 months ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator Lead

    4 weeks ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Are you looking for an opportunity to grow in your career? At Pasadena Eye Center, a Sight360 company, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Coordinator

    3 weeks ago

    St Petersburg, United States Clear Sight Partners Full time

    Job Type Full-time Description Come grow with us! We are adding a Front Office Coordinator role to our team in St. Petersburg! At Sight360, we are building the region's premier destination for comprehensive vision care. We are a team of over 130 optometrists, ophthalmologists, surgeons, opticians, and eye care professionals serving more than 100,000 patients...

  • Front Office Manager

    2 months ago

    St. Louis, United States Hilton Hotels & Resorts Full time

    As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for pe Office Manager, Manager, Office, Operations, Hospitality, Business Services, Hotel

  • Front Office Manager

    1 month ago

    St. Louis, United States Hilton Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team! This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa. The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Manager

    2 weeks ago

    St Louis, Missouri, United States Hilton Worldwide Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa.The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Manager

    4 weeks ago

    St. Louis, United States Hilton Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team! This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa. The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Manager

    2 weeks ago

    Saint Petersburg, United States Hilton Garden Inn - St Pete Beach Full time

    Nationally: $21.20 - $26.00/hour *Rate depends upon state/market* **Position**: Front Office Manager **Department**: Property **Exempt** **Position Reports to**: General Manager OTO Development is pleased to announce a wonderful opportunity for a Front Office Manager. **What will you be doing most days?** - Assist guests in the check-in and check-out...

  • Front Office Manager

    4 weeks ago

    St. Augustine, Florida, United States Embassy Suites by Hilton St. Augustine Full time

    Join Our Team at Embassy Suites by Hilton St. AugustineAre you a natural leader who thrives on creating a welcoming environment for guests? Do you have a passion for managing a team and exceeding expectations? If so, we have the perfect opportunity for youWhat You'll Be DoingAs a key member of our team, you will be responsible for managing the day-to-day...

  • Front Office Manager

    1 month ago

    St. Augustine, Florida, United States Embassy Suites by Hilton St. Augustine Full time

    Join Our Team at Embassy Suites by Hilton St. AugustineAre you a natural leader who thrives on creating a welcoming environment for guests? Do you have a passion for managing a team and exceeding expectations? If so, we have the perfect opportunity for youWhat You'll Be DoingAs a key member of our team, you will be responsible for managing the day-to-day...

  • Front Office Manager

    2 weeks ago

    St. Augustine, Florida, United States Embassy Suites by Hilton St. Augustine Full time

    Join Our Team at Embassy Suites by Hilton St. AugustineAre you a natural leader who thrives on creating a welcoming environment for guests? Do you have a passion for managing a team and exceeding expectations? If so, we have the perfect opportunity for youWhat You'll Be DoingAs a key member of our team, you will be responsible for managing the day-to-day...

  • Assistant Front Office Manager

    3 days ago

    St. Augustine, Florida, United States Embassy Suites by Hilton St. Augustine Full time

    Join Our Team at Embassy Suites by Hilton St. Augustine in Saint Augustine, FLAre you a natural leader with a welcoming smile? Do you have a passion for providing exceptional service to guests? If so, we are looking for you to join our team as an Assistant Front Office ManagerWhat You Will Be DoingAs an Assistant Front Office Manager, you will be responsible...

  • Front Desk Supervisor

    1 week ago

    St Petersburg, United States TradeWinds Island Resort Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Business Manager

    2 weeks ago

    Saint Petersburg, United States Optimal Performance & Physical Therapies - Tyrone Full time

    Business Manager (Medical Front Office) Optimal Performance and Physical Therapies is hiring for a full-time Business Manager to manage the administrative roles required of the front desk in a privately owned, outpatient physical therapy clinic, in the **Tyrone area of St. Petersburg, FL.** Schedule is as follows: Monday - Friday (Schedule to be...

  • Front Office Supervisor

    3 weeks ago

    St Louis, Missouri, United States The Chase Park Plaza Royal Sonesta St. Louis Full time

    The Overnight Front Office Supervisor will act as first line Front Desk support and assist in supervising all Front Office employees including but not limited to guest service agents, bellman, concierge, and PBX, to ensure superior guest standards and satisfaction are being followed. The Overnight Front Office Supervisor will act as department trainer to...

  • Front Office Team Lead

    1 month ago

    St Louis, United States Peoples Health Centers Family of Companies Full time

    Job Description Position Title: Front Office Team Lead Department: Adult Outpatient Report to: Department Manager Position Summary: The Front Office Team Lead often review the instructions or plans decided by managers and follow through with them. The Front Office Team Lead will ensure the facts and details are correct so that the project's/program's...