Front Office Manager

4 weeks ago

St Louis, United States Hilton Full time
The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa. The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by Hilton.

The Front Office Manager will be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
  • Complete audit procedures, as needed
  • Recruit, interview and train team members

What are we looking for?

* We are looking for an individual who has minimum of 3 years' experience as Front Office Manager in a luxury or lifestyle hotel.

* Hilton experience preferred.

*Hotel renovation experience preferred.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

The annual salary range for this role is and is based on applicable and specialized experience and location

  • Front Office Manager

    2 months ago

    St. Louis, United States Hilton Hotels & Resorts Full time

    As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for pe Office Manager, Manager, Office, Operations, Hospitality, Business Services, Hotel

  • Front Office Manager

    5 days ago

    St Louis, Missouri, United States Hilton Worldwide Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa.The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Supervisor

    2 weeks ago

    St Louis, Missouri, United States The Chase Park Plaza Royal Sonesta St. Louis Full time

    The Overnight Front Office Supervisor will act as first line Front Desk support and assist in supervising all Front Office employees including but not limited to guest service agents, bellman, concierge, and PBX, to ensure superior guest standards and satisfaction are being followed. The Overnight Front Office Supervisor will act as department trainer to...

  • Front Office Team Lead

    1 month ago

    St Louis, United States Peoples Health Centers Family of Companies Full time

    Job Description Position Title: Front Office Team Lead Department: Adult Outpatient Report to: Department Manager Position Summary: The Front Office Team Lead often review the instructions or plans decided by managers and follow through with them. The Front Office Team Lead will ensure the facts and details are correct so that the project's/program's...

  • Front Office Team Lead

    3 weeks ago

    St Louis, United States Peoples Health Centers Family of Companies Full time

    Job Description Position Title: Front Office Team Lead Department: Adult Outpatient Report to: Department Manager Position Summary: The Front Office Team Lead often review the instructions or plans decided by managers and follow through with them. The Front Office Team Lead will ensure the facts and details are correct so that the project's/program's...

  • Front Office Team Lead

    1 month ago

    St Louis, United States People's Family of Corporations Full time

    Job DescriptionPosition Title: Front Office Team LeadDepartment: Adult OutpatientReport to: Department ManagerPosition Summary:The Front Office Team Lead often review the instructions or plans decided by managers and follow through with them. The Front Office Team Lead will ensure the facts and details are correct so that the project's/program's...

  • Front Office Team Lead

    3 weeks ago

    St Louis, United States People's Family of Corporations Full time

    Job DescriptionPosition Title: Front Office Team LeadDepartment: Adult OutpatientReport to: Department ManagerPosition Summary:The Front Office Team Lead often review the instructions or plans decided by managers and follow through with them. The Front Office Team Lead will ensure the facts and details are correct so that the project's/program's...

  • Front Office Supervisor

    2 weeks ago

    St. Louis, United States The Chase Park Plaza Royal Sonesta St. Louis Full time

    The Overnight Front Office Supervisor will act as first line Front Desk support and assist in supervising all Front Office employees including but not limited to guest service agents, bellman, concierge, and PBX, to ensure superior guest standards and satisfaction are being followed. The Overnight Front Office Supervisor will act as department trainer to...

  • Assistant Front Office Manager

    2 months ago

    St. Louis, United States LM SERVICES CORPORATION GROUP Full time

    Job DetailsLevelManagementJob LocationSheraton West Port Plaza - St. Louis, MOPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$18.00 - $21.00 HourlyTravel PercentageNegligibleJob ShiftAnyJob CategoryHospitality - HotelDescriptionOrchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the...

  • Assistant Front Office Manager

    3 weeks ago

    St. Louis, United States LM SERVICES CORPORATION GROUP Full time

    Job DetailsLevelManagementJob LocationSheraton West Port Plaza - St. Louis, MOPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$18.00 - $21.00 HourlyTravel PercentageNegligibleJob ShiftAnyJob CategoryHospitality - HotelDescriptionOrchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the...

  • Front Office Manager

    4 weeks ago

    Saint Louis, United States Hilton Worldwide Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team! This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa. The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Manager

    3 weeks ago

    Saint Louis, United States Hilton Worldwide Full time

    The Embassy Suites Napa Valley is looking for a Front Office Manager to complement their amazing leadership team! This is an exciting opportunity as the hotel is undergoing a multimillion dollar full hotel transformation, which includes the addition of a brand-new Spa. The hotel is transitioning into a luxury and lifestyle Hilton Brand: Curio Collection by...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    1 week ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    2 weeks ago

    St Louis, United States CDI Corporation Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...

  • Front Office Associate

    3 weeks ago

    St. Louis, United States RAYUS Radiology Full time

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be...