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VP of Operations- Window Treatments
1 week ago
We are looking for a Chief VP of Operations to oversee company-wide operations and build an integrated approach across lead development, sales, ordering, installation and service to create the best customer experience by aligning with our vision: Creating a braggable experience through meticulous details.
As the VP, you will play a crucial role in overseeing the day-to-day operations of our company to ensure the business functions smoothly across all departments, with a focus on enhancing sales and operational efficiency while delivering exceptional customer service.
As a key leader in our organization, you will be responsible for driving growth, optimizing processes, and promoting our culture.
ResponsibilitiesDrive operational excellence by overseeing all aspects of the company's operations (lead management, product orders, installation, service)
Develop and execute strategic plans in alignment with the company's goals and objectives.
Provide leadership and guidance to departments, ensuring clear communication and coordination across all teams.
Develop and monitor key performance indicators (KPIs) to evaluate operational performance and make data-driven decisions.
Manage financial resources, assist with budgets, and ensure cost-effective practices.
Identify areas for improvement and implement initiatives to enhance operational efficiency and productivity.
Foster a culture of productivity and teamwork while managing relationships predictably, so that they exceed targets and align with our Core Values:
PROACTIVE:
Consistent communication and supportive communication with our customers and staff.
AUTHENTIC INTENTIONS:
We're inspired to go beyond our customers expectations with deliberate professionalism.
TRANSPARENCY:
We consistently educate and communicate with our team and customers to set and exceed expectations.
KNOWLEDGE:
We work to stay abreast of emerging technologies and trends ensuring our skills stay current.
EXCELLENCE:
We are detailed, reliable, and efficient, owning our work to deliver braggable experiences.
Requirements
Proven experience in a senior leadership role, as a COO or similar.
Strong understanding of the Home Services industry, with a focus on customer satisfaction.
Excellent leadership and communication skills, with the ability to inspire and motivate teams.
Strategic thinker with problem-solving abilities.
Proven track record of driving operational improvements and implementing successful business strategies.
Solid financial acumen and experience managing budgets and resources.
Advanced math skills including an understanding of geometry and spatial dimensions of width, height and depth.
Ability to thrive in a fast-paced and dynamic environment, must be very adaptable.
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