Service Desk Manager

2 weeks ago


Naples, Florida, United States TeamLogic IT, NaplesSarasota, FL Full time

Service Desk Manager Position at TeamLogic IT

  • Benefits/Perks:
  • Healthcare, 401K, HSA, Vision, Dental
  • Career Advancement Opportunities
  • Commissions
  • Bonuses
  • Lunch and Coffee

The Service Desk Manager oversees all Service Desk staff to ensure end users receive appropriate assistance. Responsibilities include managing processes for incident resolution, monitoring functions, and coordinating Service Desk activities. Planning, designing, and analyzing the service desk is crucial, maintaining high customer service quality. Developing and implementing policies ensure service levels and quick resolutions.

Responsibilities include:

  • Effectively managing team members
  • Displaying extensive industry knowledge
  • Developing industry regulations knowledge
  • Resolving service desk problems
  • Monitoring client complaints
  • Conducting service appraisals
  • Developing SLAs
  • Prioritizing incidents and requests

Requirements:

  • College diploma or degree in Computer Science or 4 years of equivalent experience
  • Minimum 2 years of management experience
  • Written and oral communication skills
  • Experience with desktop and server operating systems
  • ITIL principles familiarity
  • Proven track record in SLAs and Service Desk deliverables
  • Experience with NinjaOne RMM and Autotask PSA a plus
  • Interpersonal, problem-solving, and customer service skills
  • Self-motivated and team-oriented

Join our team to enhance your career growth at TeamLogic IT.



  • Naples, Florida, United States Xponential Fitness LLC Full time

    The purpose of the Front Desk Sales Associate is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro sessions. The Sales Associate also assists with retaining current members. Fitn Sales Associate, Front Desk, Sales, Associate, General Manager, Retail, Instructor

  • Front Desk Admin

    2 weeks ago


    Naples, Florida, United States Cardinal Management Group Incorporated Full time

    Job DescriptionJob DescriptionDescription:Creating value for each customer is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal family, where we strive for Excellence?The Cove Inn is a condominium hotel located in Naples, Florida. The community consists of 102 condominium units that are separately...


  • Naples, Florida, United States SPENGA Full time

    Benefits: Commission Employee discounts Flexible schedule Position Summary:A SPENGA Front Desk Employee is a positive, energetic, independent, and efficient individual who warmly welcomes and takes care of existing members and manages new member salesQualifications:Strong management and leadership abilitiesPrevious sales experience is valuedWillingness to...


  • Naples, Florida, United States SPENGA Full time

    Benefits:Commission Employee discounts Flexible schedule Position Summary: A SPENGA Front Desk Employee is a positive, energetic, independent, and efficient individual who warmly welcomes and takes care of existing members and manages new member sales. Qualifications:Strong management and leadership abilities Previous sales experience is valued Willingness...


  • Naples, Florida, United States Volvo Cars of Naples Full time

    Front Desk ReceptionistResponsible for greeting all guests visiting the dealership, answering calls, updating, and maintaining records & assisting management with various administrative / operational functions.KEY DUTIES & RESPONSIBILITIES: Responsible for greeting all guests visiting the dealership, answering calls, updating, and maintaining records &...


  • Naples, Florida, United States Sun Communities Full time

    Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity We are looking for a Guest Services Supervisor to manage the front desk operations for one of our resorts. You will supervise and assist the team that serves...


  • Naples, Florida, United States Planet Fitness Full time

    Company OverviewEasy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +41 clubs in Florida, Georgia, South Carolina, Puerto Rico, and Canada.We are focused on being the premier operator of Planet Fitness clubs, and look to live out our mission:"To create and foster an environment...


  • Naples, Florida, United States Lee Health Full time

    Location:Golisano Pediatric Specialties and Urgent Care - Naples -3361 Pine Ridge RoadNaples FL 34109Department: GCHSWF Pediatric Specialists - Collier ClinicWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$ $21.67 / hourSummaryHaving a career with Lee Health offers a caring workplace culture, great coworkers,...

  • Manager

    2 weeks ago


    Naples, Florida, United States Crunch Fitness - Naples Full time

    Manager – Fitness StudioWe are looking for a passionate fitness professional to join our team. We have a strong but diverse leadership team that is taking fitness to a new frontier. We offer the best-in-class; playbook, tools, and compensation. Our Compensation:WE OFFER THE BEST COMPENSATION PLAN IN THE AREA. Our LUCRATIVE performance-based compensation...


  • Naples, Florida, United States Mike's Plumbing of Southwest Florida Inc. Full time

    We're Hiring a Plumbing Service Manager at Mike's Plumbing of Southwest Florida Inc.Location: Naples, FLMike's Plumbing of Southwest Florida Inc. is searching for a full-time Service Plumbing Service Manager. If you have experience in service or project management, are customer-oriented, and looking to grow your career with a top-notch company, this might...


  • Naples, Florida, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness...

  • Front Desk Agent

    4 weeks ago


    Naples, Florida, United States The Ritz-Carlton, Naples Full time

    Additional Information Evening ShiftJob Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Naples, 280 Vanderbilt Beach Road, Naples, Florida, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations, assigning...


  • Naples, Florida, United States Exl Service Full time

    Commercial Insurance Inspector - Naples, FL The company relies on EXL for key business partnerships through our Castle High Value and EXL Risk Control services. We provide field inspection and risk control services to support clients' underwriting processes, offering industry-leading professionalism and innovative solutions. Position Overview: We are...


  • Naples, Florida, United States HIGH VELOCITY Full time

    Job DescriptionJob DescriptionJoin our winning team, High Velocity-Category 5, the industry leader in hurricane protection and wind abatement systems. In this role you will be responsible for all coordination, operations, communication, and scheduling of our service team calls for repair, service and maintenance on a variety of hurricane protection solutions...


  • Naples, Florida, United States SWICFT Cardiology Full time

    Patient Care Coordinator / Front Desk Check-In_SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator/Front Desk Check-in for a busy cardiology practice.Responsibilities: Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional...


  • Naples, Florida, United States Spherion Full time

    Spherion Naples, FL is looking for a Community Services Coordinator for the resource center in an apartment complex in Naples. This will be a 4 month project and they are looking for someone to start immediately.Responsibilities:Connecting with residents to identify & provide services that promote self-sufficiency.Support with Food Resource and Distribution...


  • Naples Manor, Florida, United States ZephyrTech Full time

    Are you passionate about helping people in your nursing profession and value joy in your work?▸ If a respectful work environment is important to you, ▸ if you are looking for a strong team and a positive work atmosphere, ▸ if appreciation and recognition motivate you, ▸ if a basic salary of 4,000 euros gross appeals to you, then we have the perfect...


  • Naples, Florida, United States Summit Financial Resources Full time

    Summary: An exciting and growing independent wealth management firm in Naples, is seeking a Client Service Associate to assist us in our mission of helping clients achieve their financial goals. Want to work with a dynamic and growing company? How about an environment that values collaborative work, with a dose of autonomy and focus to ultimately help...


  • Naples, Florida, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative -Training Provided -** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021777 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first. We are an ESSENTIAL service** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful...

  • Salon Receptionist

    2 weeks ago


    Naples, Florida, United States Tipsy Salonbar Full time

    Salon Receptionist (PT/FT)We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. The Receptionist's responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email, or in-person, and processing...