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Service Desk Manager
2 weeks ago
Service Desk Manager Position at TeamLogic IT
- Benefits/Perks:
- Healthcare, 401K, HSA, Vision, Dental
- Career Advancement Opportunities
- Commissions
- Bonuses
- Lunch and Coffee
The Service Desk Manager oversees all Service Desk staff to ensure end users receive appropriate assistance. Responsibilities include managing processes for incident resolution, monitoring functions, and coordinating Service Desk activities. Planning, designing, and analyzing the service desk is crucial, maintaining high customer service quality. Developing and implementing policies ensure service levels and quick resolutions.
Responsibilities include:
- Effectively managing team members
- Displaying extensive industry knowledge
- Developing industry regulations knowledge
- Resolving service desk problems
- Monitoring client complaints
- Conducting service appraisals
- Developing SLAs
- Prioritizing incidents and requests
Requirements:
- College diploma or degree in Computer Science or 4 years of equivalent experience
- Minimum 2 years of management experience
- Written and oral communication skills
- Experience with desktop and server operating systems
- ITIL principles familiarity
- Proven track record in SLAs and Service Desk deliverables
- Experience with NinjaOne RMM and Autotask PSA a plus
- Interpersonal, problem-solving, and customer service skills
- Self-motivated and team-oriented
Join our team to enhance your career growth at TeamLogic IT.
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