Customer Service Specialist I

2 weeks ago


Maitland, Florida, United States EMPLOYERS Full time
Bi Lingual (Spanish) Customer Service Specialist I

This job opportunity as a Bi Lingual (Spanish) Customer Service Specialist I at EMPLOYERS in Maitland, FL offers you a chance to showcase your customer service skills in a fast-paced call center environment. As a Customer Service Center Specialist I, you will play a crucial role in maintaining customer satisfaction and resolving issues efficiently.

Job Description:
  • Customer Experience
    • Must be fluent in Spanish
    • Provide exceptional customer service by responding to inquiries via calls, emails, or chats
    • Offer accurate information to customers and explore solutions to their issues
    • Showcase excellent listening skills and promote positive customer interactions
  • Process and Procedure
    • Consistently document customer interactions
    • Adhere to company policies and procedures
    • Assist customers with navigating online systems
    • Alert management of customer call trends
  • Functional and Technical Skills
    • Display competency in assigned workgroups
    • Meet performance standards
    • Utilize resources to enhance skills

Job Requirements:

  • Must be fluent in Spanish
  • High School diploma or equivalent
  • Three years of call center experience
  • Ability to multitask in a fast-paced environment
  • Effective communication skills
  • Demonstrated customer service experience
  • Basic PC skills
  • Attention to detail and timeliness

Preferred, But Not Required:

  • Experience with Call Center software
  • Knowledge of Insurance or Workers' Compensation
  • Associates Degree

Work Environment:

  • In-office full time
  • Use of office equipment
  • Occasional lifting requirement

Pay Rate: $21.50 per hour with benefits package

About EMPLOYERS:

EMPLOYERS is a leading provider of worker's compensation services, offering a supportive and innovative work environment focused on growth and excellence. Join us and be part of a team that values integrity, collaboration, and personal fulfillment.

Start your career journey with EMPLOYERS today



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