Product Support Analyst

1 week ago

Malvern, Arkansas, United States Temenos Group AG Full time

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

The Role

The Full Stack Support Developer will provide tier three technical expertise, assistance and project coordination necessary to modify and repair technical issues and resolve technical problems for Temenos' customers. This role will work closely with other members of the Customer Care and Technical Support teams to provide swift, efficient and consistent resolutions for customers.

Opportunities

  • You will work on a focused team of highly capable engineers and designers using Agile engineering practices, modern continuous delivery capabilities, and product analytics.
  • You will dive deep into technical and business-related fin-tech domain areas while tackling distributed systems at scale and consumer-grade user interfaces.
  • You will collaborate with other engineering leaders, UX designers, and product managers to craft effective solutions and breakdown business problems into actionable work items.
  • You will have a strong sense of code ownership through development and deploy cycles with autonomy to continuously improve features.
  • You will mentor other Technical Support consultants in development disciplines specific to Temenos in conjunction with Team Leads and Technical Support Manager.
  • You will recommend changes in software to improve user functionality and eliminate problems.
  • You will assist in implementations as needed.
  • You will run queries, debug, troubleshoot as needed, and perform software installations and upgrades.
  • You will be responsible for ensuring customer receives adequate service with each concern or request.
  • You will provide customer support and technical issue resolution via email, phone, and other electronic mediums.
  • You will maintain a positive and loyal relationship between Temenos and its customers.
  • You will participate in 24/7 support roster.

Skills

  • Relevant experience supporting Web Applications.
  • Experience in C# with working OO and pattern knowledge.
  • JavaScript experience working on SPA based applications jQuery.
  • Experience with REST services design and development required (.Net, C#, SQL server, ADO, MVC, WCF, LINQ, WEB API, JavaScript, jQuery, BootStrap).
  • Experience with code quality automation through unit tests, API tests, and integration tests.
  • Problem-solving and analytical skills, strategic thinking, and technical skills.

Values

  • Care about people's needs.
  • Commit to all assigned duties.
  • Collaborate with different areas.
  • Challenge yourself to be ambitious and achieve your individual as well as the company targets.

Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know. Please make sure to read our Recruitment Privacy Policy.

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