Inside Sales Rep

3 weeks ago

Malvern, Arkansas, United States SunSource Full time

Job summary:

We are looking for a self-motivated, high-energy professional to join our Inside Sales Support team As an Inside Sales Support Representative, you will help drive growth by improving our relationships with our key customers through verbal and written communication and support our outside sales staff by executing various stages of our sales process to increase their productivity. This crucial role entails working closely with all departments to ensure the customers' needs are satisfied in an urgent manner.

Duties/Responsibilities:

  • Handle in an effective, high-paced, professional manner: inbound requests by, customers, suppliers, Applied Controls management, sales reps, and administrative staff.
  • Strategically provide product and service quotations or proposals, and provide pricing guidance to ensure competitive advantage.
  • Establish, secure, and maintain special pricing agreements & price pages.
  • Proactively follow-up on active quotes and projects and document the outcome of each conversation/communication in our CRM.
  • Assist assigned account managers with territory analysis, market research and proactively contact underperforming customers and document the outcome of each conversation/communication in our CRM.
  • Qualify customer leads and disseminate to Account Managers and Product Specialists.
  • Proactively & urgently assist with product, technical and application
  • Gather, analyze, and research information directly.
  • Utilize resources from appropriate departments at Applied Controls or our supplier vendor support teams.
  • Offer support or suggestions to enhance the solutions process.
  • Process and monitor complex customer orders.
  • Create & monitor weekly Open Order Reports & communicate to confirm customer delivery requirements document the outcome of each conversation/communication in our CRM.
  • Participate in weekly and monthly formal and informal department or company meetings.
  • Use CRM to monitor territory sales & profit performance.
  • Maintain CRM

Required Skills/Abilities:

  • Bachelor's degree in business, Marketing, Communication, Engineering or Technical schooling or 2-3 years of relevant experience supporting customers buying/using high-tech products.
  • Strong organizational skills.
  • Strong verbal communication skills – phone and in-person.
  • Strong Written communication skills.
  • Proficient with Microsoft Office 365.
  • Ability to work independently & in a team environment.

Hours, Working Environment & Travel:

1) 40 hours per week, generally between the hours of 8:00AM & 5:00PM.

2) Office and/or Work-From-Home (managers discretion).

3) Customer Site visits (averaging about 1 per month all located within our region).

4) Attend limited amount of company events.

5) Occasional Travel for Suppliers training, if applicable (1-2 per year at most).

About Applied Controls:

Our company has a warm, welcoming culture. We provide an environment to learn about new technologies within the industries we serve and the ability to grow within the company.

We are committed to developing skills, so our people deliver added value and quality to our clients. Employees receive world-class learning opportunities where we balance industry knowledge, product knowledge, and account knowledge into an integrated training curriculum.

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