Event Technical Supervisor, Audio Visual
1 week ago
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Assists in training technicians on all floor activities and on hotel and Encore service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed (example = banquet event orders or preevent conferences)
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
- Bachelor's degree is preferred.
- 35 years of customer service or hospitality experience is preferred.
- 35 year of audiovisual experience is required.
- Internal applicants MUST be Technical 1Star Certified before applying. External applicants will validate and achieve their Technical 1Star Certification within 60 days of start date.
- Knowledge of technical theory.
- Advanced problemsolving skills.
- Ability to lift 50 Lbs.
- Experience leading workflow and team members.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
Deliver World Class Service
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
WarehouseWork is performed at event venues as well as in a warehouse environment.
Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.
When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
-
Audio Visual Specialist
1 month ago
Houston, Texas, United States teamworkonline Full timeDepartment: Information TechnologySupervisor: Senior Manager, Service DeskClassification: Full-Time/Exempt The Audio-Visual Specialist will be responsible for executing set up, tear down and technical audio-visual requirements for all events at Minute Maid Park. This person will work with CAD diagrams of room set-ups and AV requirements. This person will be...
-
Audio Visual Specialist
4 weeks ago
Houston, Texas, United States teamworkonline Full timeDepartment: Information TechnologySupervisor: Senior Manager, Service DeskClassification: Full-Time/Exempt The Audio-Visual Specialist will be responsible for executing set up, tear down and technical audio-visual requirements for all events at Minute Maid Park. This person will work with CAD diagrams of room set-ups and AV requirements. This person will be...
-
Audio Visual Design Consultant
1 week ago
Houston, Texas, United States Conference Technologies, Inc. Full timeAudio Visual Design ConsultantCTI has been a leading AV provider for over 30 years.Since we began in 1988, our mission has been simple: to provide a fantastic customer experience.So, what are we looking for?We are looking for a Design Consultant whose attitude, skills, and work ethic will embody our mission "to provide a fantastic customer experience." Our...
-
Senior L3 Audio Visual Technician
1 week ago
Houston, Texas, United States Inizio Partners Full timeRole: Senior L3 AV TechnicianStart Date: ASAPDuration: 6 Months (Extension possible)Location: Houston, TXNumber of Positions: 2Our client is a global leader in video collaboration and Commercial AV. The Level Senior AV Technician will be an AV industry expert with experience leading and directing technicians (internal or subcontracted) on large and complex...
-
College Events Coordinator
1 week ago
Houston, Texas, United States Houston Journal of Health Law & Policy Full timeCoordinate and manage special events and activities within the designated college, ensure execution of events, and coordinates the day-to-day operations of the department. Participates in developments of special events and activities, serves as the primary contact for event information and requests for events facilitated by the College. Responsible for...
-
Audio Visual Technician
1 week ago
Houston, Texas, United States Accutek Technologies, Inc. Full timeFull Job DescriptionThe Installation Technician (IT) installs low-voltage commercial audio, video and lighting systems. Job responsibilities include installing LCD/ DLP video projection systems, touch panels, and speakers (ranging from ceiling mounted to clusters); pulling and terminating cables; and harnessing racks, patch bays and mixing consoles. Accutek...
-
Event Manager
2 weeks ago
Houston, Texas, United States Cambria Hotel Downtown Houston Full timeResponsibilities:Provide the highest levels of customer service to internal partners and external clients at all times. Deliver asuccessful experience for the planner and attendees with the goal of garnering both repeat and referral business. Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver...
-
Instructor, Audio Recording Technology
2 weeks ago
Houston, Texas, United States InsideHigherEd Full timeInstructor, Audio Recording Technology - Full time Faculty Assignment Houston, Texas, Alief CampusNew Full-Time Faculty 24001I9 Requisition # 2 days ago Post DateWe are currently seeking an Instructor Audio & Recording Technology who will advance the institution's proud tradition of excellence in academics, student life and community...
-
Technical Support Supervisor
2 weeks ago
Houston, Texas, United States Active Network Full timePosition Purpose and Impact The Help Desk Technical Support Supervisor is responsible for supporting the management and outcomes of the inbound/outbound Technical Support department while overseeing daily operations and people development responsibilities. Responsible for overseeing the Technical Support team's daily activities such as the documentation,...
-
Marketing and Special Events Coordinator
1 week ago
Houston, Texas, United States Lonestar Electric Supply Full timeJob Title: Marketing and Special Events CoordinatorCompany: Lonestar Electric SupplyLocation: Houston, TXEEO Category: ProfessionalsVETERANS ARE ENCOURAGED TO APPLYResponsibilities: Assist in the development and execution of marketing strategies and collaborate with the design team to produce highquality promotional materials that align with corporate...
-
Instructor Audio Recording Technology
2 weeks ago
Houston, Texas, United States InsideHigherEd Full timeInstructor Audio Recording Technology - Adjunct Pool Houston, Texas, Alief Campus Adjunct 23002TP Requisition # Feb 20, 2024 Post DateWe are looking for an Instructor Audio Recording Technology who will advance the institution's proud tradition of excellence in academics, student life and community service. Come be a part of the Mosaic of...
-
Manager of Event
2 weeks ago
Houston, Texas, United States Hotel Resource Full timeOtherManager of Event & Meeting Managers - Corporate Hotel & Conference CenterManager of Event & Meeting Managers - Corporate Hotel & Conference Center Benchmark Deloitte Hotel & Conference Center Westlake TXManager of Event & Meeting Managers - Corporate Hotel & Conference CenterCompany:Benchmark Deloitte Hotel & Conference...
-
Events Manager
4 weeks ago
Houston, Texas, United States The Westin Galleria Houston Full timeJob Number Job Category Event ManagementLocation The Westin Galleria Houston, 5060 West Alabama, Houston, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent,...
-
Events Manager
1 month ago
Houston, Texas, United States The Westin Galleria Houston Full timeJob Number Job Category Event ManagementLocation The Westin Galleria Houston, 5060 West Alabama, Houston, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent,...
-
Senior Events Manager
2 weeks ago
Houston, Texas, United States Marriott International Full timeJob DescriptionJOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes...
-
Electrical Lab Technician
2 weeks ago
Houston, Texas, United States Visual Comfort Full timeJob Description Job DescriptionJOB TITLE:Electrical Lab TechnicianFLSA:ExemptSTATUS:Full Time, On-siteLOCATION:Skokie,ILSUPERVISOR:Electrical Engineering Manager Posting Summary:Visual Comfort and Co is looking for an Electrical Lab Technician to join the Engineering team in Skokie, IL This position will be responsible for layout, build, test, troubleshoot,...
-
Technical Services Intern
1 month ago
Houston, Texas, United States teamworkonline Full timeSummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Technical Services Intern at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft....
-
Technical Services Intern
2 weeks ago
Houston, Texas, United States teamworkonline Full timeSummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Technical Services Intern at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft....
-
Technical Services Intern
4 weeks ago
Houston, Texas, United States teamworkonline Full timeSummaryASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Technical Services Intern at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft....
-
Senior Events Manager
2 weeks ago
Houston, Texas, United States Marriott International Full timeJob Number Job Category Event ManagementLocation The Westin Galleria Houston, 5060 West Alabama, Houston, Texas, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYPrepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service...