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Dispatcher - Everett Interpreter Services

3 months ago

Everett, Massachusetts, United States Cambridge Health Alliance Full time
Date Posted: 05/27/2024

Requisition Number: 7738

Location: CHA Everett Hospital

Work Days: 7a-3pm & 3-11pm

Category: Clerical and Administrative Support

Department: Interpreter Off Hours

Job Type: Per Diem On Call

Work Shift: Day / Evening

Hours/Week: 0.00

Union: No

Union Name: Non Union

Department Description:

Cambridge Health Alliance is proud to be a national leader in providing culturally competent care to patients from around the world. Our Medical Interpreter and Translation staff are valued as important members of the health care team, offering expertise in over 150 languages. We act as a communications bridge between patients, families, and medical staff, and we inform doctors of relevant cultural issues to help them deliver culturally sensitive patient care.

Job Summary:

The dispatcher links the patients and clinics to the interpreters they need. They prioritize calls, based on an awareness of patient flow and patient care issues, and problem solve to minimize delay in service access. If dispatching volume allows, they may be assigned scheduling responsibilities. They may do occasional phone and face-to-face interpreting, depending on need.

Qualifications:
  • High school diploma or GED required
  • Excellent organizational skills
  • Excellent customer-relations skills
  • Excellent phone skills, pleasant phone manner
  • Desire to work independently and proactively to support the team
  • Able to learn to communicate quickly and accurately via alphanumeric paging machine
  • Able to tolerate constant phone calls
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.