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Support Technician

3 months ago

Phoenix, Arizona, United States APS Full time
Summary

The Support Technician - GIS Support position is primarily responsible for tracking and analyzing information and geospatial data and provide varied specialized duties to the Forestry and Resource Management (FRM) department. Perform a wide range of analytical, technical, and administrative support activities for the department regarding work activities. Assignments may involve work of a confidential and compliance-based nature and requires the ability to learn the practices and procedures of the FRM department, company policies, and programs. May act as liaison between the FRM department and internal and external customers and contractors, and actively participate in trainings, meetings, committees, and working groups.

Minimum Requirements

- High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience (see below for preferred skills/knowledge/quals for this role).

- Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).

- Knowledge in a specialized department function including department practices, programs, plans and policies.

- Knowledge of computer systems and applications related to department or function support.

- Ability to analyze data and formulate conclusions.

- Ability to prepare reports, trends and/or recommendations.

- Ability to present ideas in an effective manner, orally and in writing.

- Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Preferred special skills, knowledge or qualifications:

- Associates degree in geography, cartography, data science, information technology, computer science, or related field and two (2) years experience collecting and analyzing geospatial data, OR equivalent combination of education and experience (MS Office 365 or ESRI certification and courses).

- Experience using Office 365 applications, ESRI applications such as Field Maps, Survey 123, ArcGIS Pro and/or ArcGIS Online, and creating and maintaining geodatabases in an enterprise environment.

- Knowledge of Power BI to analyze data and formulate conclusions, trends, and reports.

- Experience with Javascript, SQL and/or Python.

Major Accountabilities

1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies.

Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.

2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.

3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.

4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.

5) Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.

6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.

7) Provides orientation, work direction or training to other administrative support positions in the department when necessary.

8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as necessary. Monitors event progress and makes modifications/changes as appropriate. Reviews event bills for accuracy.

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