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Account Representative

3 months ago

College Station, Texas, United States StataCorp Full time

StataCorp is a leading computer software company best known for developing the Stata statistical software and related products globally.


Committed to both customers and employees, StataCorp values its team. Full-time employees enjoy competitive benefits and a four-day work week.


StataCorp is on the lookout for an enthusiastic individual to join the Accounts Communication team. As a team member, you will play a crucial role in maintaining strong customer relationships and delivering top-notch customer service.


Job duties

  • Address customer inquiries regarding product details and pricing
  • Inform customers about upcoming subscription renewals
  • Follow up on product requests from customers
  • Collaborate with Account Representatives and Account Managers to nurture account team relationships
  • Convey customer feedback to the account team
  • Heighten awareness about renewal opportunities
  • Recommend process enhancements for an enhanced customer experience
  • Maintain precise customer and product information in the customer database

Candidate requirements

  • A bachelor's degree or equivalent practical experience
  • Exceptional verbal and written communication skills
  • Outstanding customer service and account management capabilities
  • Keen attention to detail
  • Sound judgment and effective decision-making skills
  • Availability to work Monday to Friday from 9:00 a.m. to 6:00 p.m. with a rotating day off

Besides competitive compensation and a 32-hour workweek, StataCorp offers its full-time employees a range of top-tier benefits such as:

  • Group insurance including medical, dental, vision, life, AD&D, and disability coverage
  • Generous paid time off including sick leave, personal leave, vacation leave, and holidays
  • Additional benefits like health savings accounts, dependent care flexible spending accounts, supplemental insurance, and more
  • 401(k) with a company match, employee assistance programs, and opportunities for community volunteering
  • Company-sponsored team-building events in a relaxed, inclusive work environment

Join StataCorp today for an exciting career opportunity in an Affirmative Action Employer supporting diversity and equal opportunities for all.