Guest Service Supervisor

3 weeks ago

Marion, United States Drury Hotels Full time
Pay is $17.89 per hour Quarterly BonusProperty Location:2706 WestDeYoung - Marion, Illinois 62959Youbelong at Drury Hotels.Getting a job is just thebeginning. Finding a place where you belong is what truly matters.Who you are and what you do makes a difference at Drury Hotels.There's a place for you here today andtomorrow.

WHAT YOU CANEXPECT FROM US


So.Much. More.


Just as ourguests deserve more, so do you deserve more. Be valued for what youdo and who you are ... and well compensated for all youaccomplish.

  • Incentives- Quarterly bonuses up to $3200/year (we succeedtogether) based on hotelresults
  • Work-life-balance –Flexible scheduling, paid time off, hotel discounts and free roomnights
  • Career growth- Mentorship, cross-training, development plans,management training, and more-over 200 internal promotions thisyear
  • Health and well-being- Medical, dental, vision, prescription, life,disability and Team Member AssistanceProgram
  • Retirement- Company-matched401(k)
  • Award-winning -Ranked among Forbes' Best Midsize Employers(2024)

BASIC FUNCTION &JOB DUTIES:

Under generalsupervision, assists management team with supervising the frontdesk / guest service positions of thehotel.

Ensures Drury Hotels’policies and procedures are consistently communicated and followedat all times.  Always maintains a high standard of integrity,provides motivation and demonstrates positive leadershipcharacteristics which inspire team members to exceed expectationsthrough superior customer service standards.  Assists withtraining guest service teammembers.

Ensures anexceptional guest experience by providing courteous, efficient,friendly service to all guests and potential guests in aprofessional manner.  Responds promptly and efficiently toinquiries, requests and complaints with a +1 Service Attitude.Contributes to maintaining a positive work environment at all timesfor our diverse team andguests.

GENERALKNOWLEDGE, SKILL AND ABILITY:

Requiresability to give and take written and oraldirection. Requires the ability tocommunicate clearly in English to relateto guests andteam members. Requiresthoroughknowledge of Drury Hotels’policies and procedures. Requiresability to train,motivate and inspire team members toperform at and above Company expectations. Requiresthoroughknowledge of marketing and salesprograms. Performs duties of guest serviceagent, night audit or other positions as needed.  Requiresability to handle money, make change and utilize office machines innormal day-to-day activities. Monitors hotel facilities and teammember work habits to ensure a safe / secure environment for teammembers and guests; observes and corrects unsafe conditions. Requires ability to give attention todetail. May require sometravel.

Rise.Shine. WorkHappy.HiringImmediately

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