Call Center Supervisor

Found in: Talent US A C2 - 1 week ago

Princeton, United States PeopleShare Full time

PeopleShare is seeking an experienced Call Center Supervisor in Princeton, NJ The Call Center Supervisor has first line management responsibilities for the department and is responsible for maintaining an atmosphere of professionalism and performance. By achieving this objective, the Call Center Supervisor guides the department in terms of working towards an organizational culture and competency which results in a high performing work team and the highest standard of work product.Job Details for Call Center Supervisor :
  • Hours: Monday- Friday, 3PM-11:30PM or Overnight  Sun-Thurs 8pm-4:30am
  • Pay: $31-$34/hr
  • Temp to Perm
Job Responsibilities for Call Center Supervisor:
  • Supervise operations of about 10 call center employees
  • Ensure smooth operations and workflow
  • Respond to non-emergent and emergent travel related inquiries in support of Assist America’s services. May include service requests including but not limited to:  medical referrals, prescription assistance, repatriation of mortal remains, medical repatriation, medical evacuation;
  • Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
  • Document all case management-related information using Case Management Software (CMS)
  • Performs data entry, maintains files and reference manuals; and performs other clerical duties;
  • Provide liaison service to Assist America members, clients, and providers;
  • Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
  • Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
  • Research information within in-house database of providers and other useful information to aid both clients and staff.
  • Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
  • Monitors for all maintenance of Operations Center equipment.
Job Requirements for Call Center Supervisor:
  • 5+ years of experience in customer service
  • 2+ years of supervisory experience
  • Experience or education in one or more of the following: RN, Paramedic, EMT, Certification in medical experience, medical case management, LPN, medical records, medical terminology, medical coding, or medical writing.
  • Associate degree required; Bachelors degree preferred.
  • Ability to command a room and ensure smooth operations
  • Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
  • Command of time management and organizational skills.
  • Travel-minded with an understanding of and appreciation for different cultures.
  • Foreign language skills preferred 
  • Familiarity with Microsoft Office or similar suites of products.
#IND8

  • Call Center Coordinator

    Found in: Talent US A C2 - 1 week ago

    Princeton, United States PeopleShare Full time

    PeopleShare is currently hiring for a Bilingual Medical Call Center Operations Coordinator in Princeton, NJ with an incredible company and tons of room for growth! Job Details for Bilingual Call Center Coordinator:Schedule: 3, 13-hour shifts per week; nights & weekends required (rotation of both)Pay: $18/hrTemp to PermBilingual (Spanish OR Arabic) Job...

  • Call Center Coordinator

    10 hours ago

    Princeton, United States PeopleShare Full time

    PeopleShare is currently hiring for a Bilingual Medical Call Center Operations Coordinator in Princeton, NJ with an incredible company and tons of room for growth! Job Details for Bilingual Call Center Coordinator:Schedule: 3, 13-hour shifts per week; nights & weekends required (rotation of both)Pay: $18/hrTemp to PermBilingual (Spanish OR Arabic) Job...

  • Medical Call Center Operations Coordinator

    1 week ago

    Princeton, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Bilingual Medical Call Center Operations Coordinator in Princeton, NJ!Job Details for Bilingual Call Center Coordinator:Schedule: 3, 13-hour shifts per week; nights & weekends required (rotation of both)Pay: $17-$18/hrTemp to PermBilingual ( Spanish OR Arabic) Job Responsibilities for Bilingual Call Center...

  • Medical Call Center Operations Coordinator

    Found in: Talent US A C2 - 1 week ago

    Princeton, United States PeopleShare Full time

    PeopleShare is currently hiring for a Bilingual Medical Call Center Operations Coordinator in Princeton, NJ!Job Details for Bilingual Call Center Coordinator:Schedule: 3, 13-hour shifts per week; nights & weekends required (rotation of both)Pay: $17-$18/hrTemp to PermBilingual ( Spanish OR Arabic) Job Responsibilities for Bilingual Call Center...

  • Program Assistant, On-Call

    3 weeks ago

    Princeton, United States Cassia Full time

    Job DescriptionJob DescriptionElim Oasis Adult Day Center, a 5-star rated, 106-bed senior care campus formerly known as Elim Care & Rehab Center of Princeton, is hiring an On-Call Program Assistant to join our team! This is the perfect position for those seeking work life balance. No evenings, weekends or holidays! Come and join our fun, close-knit...

  • Program Assistant, On-Call

    4 days ago

    Princeton, United States Cassia Full time

    Job DescriptionJob DescriptionElim Oasis Adult Day Center, a 5-star rated, 106-bed senior care campus formerly known as Elim Care & Rehab Center of Princeton, is hiring an On-Call Program Assistant to join our team! This is the perfect position for those seeking work life balance. No evenings, weekends or holidays! Come and join our fun, close-knit...

  • Apartment Maintenance Supervisor

    1 week ago

    Princeton, United States Garden Homes Full time

    Job DescriptionJob DescriptionSalary: $17 hourlyJob descriptionThe Maintenance Supervisor is responsible for the day-to-day maintenance and operation needs of an office building and reports directly to building manager. The candidate must live very close to the property to be able to respond to calls. Daily responsibilities include answering tenant calls...

  • Underwriter - Contact Center

    1 week ago

    Princeton, United States NJ CURE Full time

    Job DescriptionJob DescriptionUnderwriter - Contact Center Job Summary:A Contact Center Underwriter is responsible for handling auto insurance calls and requests from CURE’s customers. This position works closely with our customers, answering questions, solving issues and fostering relationships with current clients.In this position, you will also process...

  • Admission Clerk

    11 hours ago

    Princeton, United States CALDWELL COUNTY HOSPITAL INC Full time

    Job DetailsJob LocationCaldwell Medical Center - PRINCETON, KYPosition TypePart TimeJob ShiftGraveyardDescriptionCALDWELL MEDICAL CENTERJOB DESCRIPTIONJOB TITLE: Admission ClerkDEPARTMENT: AdmissionsREPORTS TO: Admissions Supervisor SUPERVISES: NonePOSITION SUMMARY:Is accountable for the delivery of consistently high quality effective and efficient entry of...

  • Avaya Developer

    1 week ago

    Princeton, United States Diverse Lynx Full time

    Avaya Developer Cary, NC •Minimum 7 years of experience in contact center related technologies and expertise in Avaya; Migration from Avaya to Genesys •Experience in working on different contact center technology areas like o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, Live Chat, WFM o Migration to Genesys cloud contact center o integration with...

  • Medical Information Contractor

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Princeton, United States Clinical Resource Network (CRN) Full time

    Our client is looking to fill the role of Medical Information Contractor. This position is hybrid and based out of the Princeton office. Responsibilities: Manage all written medical information requests from healthcare providers receive, document and respond to Handles escalated calls from call center regarding company products Updates and/or creates...

  • Medical Information Contractor

    Found in: Lensa US P 2 C2 - 6 days ago

    Princeton, United States Clinical Resource Network (CRN) Full time

    Our client is looking to fill the role of Medical Information Contractor. This position is hybrid and based out of the Princeton office. Responsibilities: Manage all written medical information requests from healthcare providers receive, document and respond to Handles escalated calls from call center regarding company products Updates and/or creates...

  • Medical Information Contractor

    Found in: Appcast US C2 - 2 weeks ago

    Princeton, United States Clinical Resource Network (CRN) Full time

    Our client is looking to fill the role of Medical Information Contractor. This position is hybrid and based out of the Princeton office.Responsibilities:Manage all written medical information requests from healthcare providers – receive, document and respond toHandles escalated calls from call center regarding company productsUpdates and/or creates medical...

  • Medical Information Contractor

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Princeton, United States Clinical Resource Network (CRN) Full time

    Our client is looking to fill the role of Medical Information Contractor. This position is hybrid and based out of the Princeton office.Responsibilities:Manage all written medical information requests from healthcare providers – receive, document and respond toHandles escalated calls from call center regarding company productsUpdates and/or creates medical...

  • CSR Disabilities Specialist

    Found in: beBee jobs US - 3 weeks ago

    Princeton, New Jersey, United States Adecco US Full time

    Job Summary The CSR Disabilities Specialist will manage a range of inquiries within a disability office call center for various educational testing programs and communicate effectively with stakeholders about accommodation applications and documentation criteria. They must also maintain professionalism and handle sensitive situations calmly. Even Simpler:...

  • Advanced EMT

    1 week ago

    Princeton, United States Com-Care Inc Full time

    Job DescriptionJob DescriptionDescription:An Emergency Medical Technician- Advanced must be Currently licensed in the state of Kentucky and have a Current BLS certification.Requirements:Supports the mission, policies, and procedures established by Com-Care.Provides service Director with upcoming availability within a timely manner to allow...

  • Senior/Lead MICC Associate

    11 hours ago

    Princeton, United States Navitas Life Science Full time

    Job Description We are currently seeking experienced MICC professionals to join our growing team. Within the role you will: * Be responsible for receiving calls and/or emails (AE, PQC, MI & GI), case intake, duplicate check, and registration. * Carry out follow-up inquiries through phone and email, including the translation of the inquiry if not in a...

  • Lead Systems Engineer

    1 week ago

    Princeton, United States RPMGlobal Full time

    Overview The Institute for Defense Analyses (IDA) has an immediate career opening for a Lead Systems Engineer. This opening is located at IDA's Center for Communications Research in Princeton, New Jersey (CCRP). IDA offers a competitive salary, an excellent benefits package and a superior professional working environment. To the right individual, IDA offers...

  • Patient Scheduling Coordinator

    1 day ago

    Princeton, United States Black Owl Recruiting Full time

    Job DescriptionJob DescriptionJob Title: Scheduling CoordinatorHours: Monday through FridayWho we are:We are a group of dedicated individuals whose goal is to provide care that is tailored to meet the specific needs of first responders, educators, county, municipal, and administrative workers. Through the Save My Life Program, frontline workers receive...

  • Civil Project Engineer/ Manager

    4 days ago

    Princeton, United States Energy Jobline CVL Full time

    Job Summary[Client]is seeking a Site/Civil Project Engineer/Manager with land development focus to join its collaborative team in Princeton, NJ . This individual will serve a key function in assisting with designing and permitting a variety of land development projects. In this role, you will have the opportunity to work with cross functional teams in a...