IT Support Specialist

3 weeks ago


Grand Rapids, United States CFS Full time

Position: IT Support Specialist Salary: $40,000 - 43,000Benefits: Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc.Location: Grand Rapids, MI area Job Summary:As an Entry-Level IT Support Specialist, where you'll play a critical role in ensuring smooth day-to-day technology operations across the organization. This is an excellent opportunity for a tech-savvy individual eager to grow their career in IT support, gain hands-on experience, and contribute to a collaborative and fast-paced environment.Responsibilities of the IT Support Specialist: Serve as the first point of contact for technical assistance via phone, email, and in-person. Diagnose and resolve issues related to hardware, software, and network connectivity. Create and maintain accurate documentation for support procedures, FAQs, and system configurations. Identify recurring issues and contribute to process improvements and knowledge base updates. Educate users on best practices and basic troubleshooting techniques. Collaborate with the IT Director and team to support infrastructure projects and system upgrades Assist in setting up and configuring workstations, laptops, printers, and mobile devices. Support onboarding and offboarding processes, including account setup and equipment provisioning. Participate in inventory management and equipment tracking. Preferred Experience of the IT Support Specialist: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Experience managing user accounts & permissions, and troubleshooting issues within M365 Admin Center (Exchange Online, Teams, SharePoint, etc.). Familiarity with VoIP systems, including setup, configuration, and basic troubleshooting. Understanding of networking fundamentals (TCP/IP, DNS, DHCP), and experience with routers, switches, and wireless access points. Hands-on experience with printer maintenance, and troubleshooting across various models and environments. Experience with help desk ticketing systems and remote support tools. Familiarity with Windows OS and macOS operating systems. Strong problem-solving skills and attention to detail. Good verbal and written communication abilities.#LI-NB1 #INOCT2025 #INNOV2025



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