![Signature Flight Support Corporation](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 month ago
Job Description
Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development.
Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature’s procedures. Although customer service is a top priority, a large number of the CSR’s daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings.
A CSR is expected to:
- Work as part of a team to provide everyone with a friendly welcome to Signature.
Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. This includes ensuring an efficient and accurate transfer of information through various methods between and among customers, the FBO, other company departments and external parties. - Increase customer satisfaction by understanding and promptly addressing customers’ needs, which may include identifying and offering additional Signature services.
- Respond to vendor, customer, and team member questions/concerns in an efficient and effective manner.
- Accurately receive, dispatch and completely process customer purchases and fuel transactions in accordance with company procedures
- Maintain a working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly asked about by Signature’s customers and other visitors.
- Replenish complementary beverages/supplies, as outlined in the facility appearance standard.
- Enforce good cleanliness practices through daily inspections in assigned areas for good hygiene, neatness, and compliance with regulations and policies, and take corrective actions as needed.
Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation, catering and customs appointments as requested. - Assist pilots with access to airport and weather information, portals and computers.
- Assist visitors with their luggage in the FBO and outside to/from aircraft Marshall aircraft, wing walking, placing chocks and cones, and assist line service personnel as needed.
- Abide by emergency response procedures when/if critical events occur.
- Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
- Exhibit a positive attitude, consideration and courtesy to everyone at all times.
- Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
- Create accurate records pertaining to time worked and activities and services performed.
Job Responsibilities
The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
- Operate a multi-line telephone and use the company-approved greeting.
- Drive cars, vans or other shuttles in some locations, where applicable.
- Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders.
- Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity.
- Ability to prioritize and perform multiple tasks simultaneously.
- Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa.
- Ability to read small print.
Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability. If reasonable accommodation is needed to perform essential job functions and/or to receive other benefits and privileges of employment.
Job Qualifications
To qualify for this position, applicants and those in the role must have:
- High School diploma or general education degree (GED)
- Minimum of 18 years of age.
- A valid state license is required where applicable (based on locations where driving is required).
- A professional appearance
- Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies.
- Must be legally authorized to work in the country of employment.
- Ability to successfully and timely complete Signature’s training programs
- Ability to use a computer and email, including passing computer-based training modules.
- Strong verbal and written English communication skills.
- Ability to work flexible schedules and in various weather conditions.
- Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
- Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field
- Preferred: knowledge of radio procedures and protocols.
Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $21.50 to $24.00/ hour.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
About Us
From your health to your financial wellness, there
-
Customer Service Representative
3 days ago
Lihue, United States JobsRUs.com Full timeJobsRUs.com is seeking to hire a Customer Service Representative for our client in Lihue HI! Benefits Available! Weekly Pay! $21.70/Hour Shift Details:7:30AM – 3:30PM DESCRIPTION: Some accounting preferred – all it would be is depositing checks into a scanner & collecting checks & processing card payments Computer skills: Work Excel, As 400 preferred 0-3...
-
Customer Service Representative
13 hours ago
Lihue, Hawaii, United States JobsRUs Full timeJob Summary:JobsRUs is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional support to our account executives, marketing associates, and customers.Key Responsibilities:Answer all incoming customer concerns and needs in a...
-
Customer Service Representative Lihue
3 months ago
Lihue, United States Enterprise Holdings Full timeOverview: Enterprise Mobility has an exciting full time opportunity for a Customer Service Representative! This position's hourly pay is $21.85 / hour and is located at the Lihue Enterprise Airport location 96766. The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily...
-
Insurance Customer Service Representative
2 months ago
Lihue, United States Allstate Insurance: Yukimura & Associates Full timeJob DescriptionJob DescriptionJoin local Allstate Insurance agency, a reputable name in the insurance industry with a strong foundation of trust and reliability. Located in Lihue, Hawaii, we take pride in serving our community with dedication and passion.As an Insurance Customer Service Representative, you will be the friendly face of our agency, providing...
-
Customer Service Representative
3 days ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full timePosition OverviewEnterprise Mobility Inc. presents an exciting opportunity for a full-time Customer Service Representative. This role offers a competitive hourly wage and is situated at the Alamo Lihue Airport.The Customer Service Representative is responsible for delivering exceptional, friendly, and efficient service during the rental and return processes....
-
Customer Service Representative
3 days ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full timePosition OverviewEnterprise Mobility Inc is seeking a dedicated full-time Customer Service Representative. This role offers a competitive hourly wage and is situated at the Alamo Lihue Airport.The Customer Service Representative is responsible for delivering exceptional, friendly, and efficient service during the rental and return processes, utilizing...
-
Customer Service Representative
1 week ago
Lihue, Hawaii, United States Enterprise Mobility Inc Full timePosition OverviewEnterprise Mobility Inc is seeking a dedicated full-time Customer Service Representative. This role offers a competitive hourly wage and is based at the Alamo Lihue Airport.The Customer Service Representative is responsible for delivering exceptional, friendly, and efficient service during the rental and return processes, utilizing...
-
Customer Service Instant Return Representative
2 months ago
Lihue, United States Hertz Full timeWage: $14.75 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious...
-
Customer Service Instant Return Representative
4 weeks ago
Lihue, United States Hertz Full timeWage: $15.25 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our...
-
Customer Service Instant Return Representative
2 months ago
Lihue, United States Hertz Full timeWage: $15.25 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our...
-
Customer Service Instant Return Representative
2 months ago
Lihue, United States Hertz Full timeWage: $14.75 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our...
-
Customer Service Instant Return Representative
4 weeks ago
Lihue, United States Hertz Full timeWage: $15.25 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our...
-
Customer Service Instant Return Representative
4 weeks ago
Lihue, United States Hertz Full timeWage: $15.25 hourly + $3,000 Hiring Bonus! Job Description: The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our...
-
Customer Service Representative
2 weeks ago
Lihue, United States Signature Flight Support Full timeJob Description Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...
-
Customer Service Representative
1 month ago
Lihue, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...
-
Customer Service Representative
1 month ago
Lihue, United States Signature Flight Support Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. ...
-
Customer Service Representative
3 weeks ago
Lihue, United States Signature Flight Support Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. Signatures...
-
Customer Service Representative
4 weeks ago
Lihue, United States BBA Aviation Plc. Full timeJob ID 11070Date Posted 08/07/2024Location Lihue, HawaiiAirport Lihue AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.Eligible team members enjoy a wide array of benefits including...
-
Customer Service Representative
3 weeks ago
Lihue, United States BBA Aviation Plc. Full timeJob ID 11070Date Posted 08/07/2024Location Lihue, HawaiiAirport Lihue AirportCompany Signature Flight Support LLCJob Type Full timeJob Level Standard Job Description Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently...
-
Customer Service Representative
2 weeks ago
Lihue, United States Signature Flight Support Full timeJob Description Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional,...