See more Collapse

Senior Associate IT Operations Specialist

1 month ago

New Albany, United States Discover Financial Services Full time

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

This critical position drives major incidents to resolution.  The focus is to understand the problem, engage the right teams, communicate, and lead the group to restore services.  In addition, the Incident Command will lead post-mortem activities after an event to improve services and response times.  This is a highly visible role as at its core, Discover is a technology driven company.   

What makes a good Incident Commander? Excellent communications skills, be diplomatic, effective at providing direction and delegation, remains calm under pressure and focuses the team on the issue at hand.  Be empathic and listen, driven to solve problems.   

Shift: Thursday – Sunday, 11:00pm - 9:45am EST

Responsibilities 

  • Drive major incidents to resolution 
  • Lead/moderate calls and direct resources to first mitigate, then resolve   
  • Identify what resources are needed, engage/delegate 
  • Listens to differing opinions/knowledge and sets direction 
  • Communicate status to leadership 
  • Escalate when warranted 
  • Perform postmortems, review successes, and recommend improvements  
  • Work with teams to improve Observability 
  • Be available for on-call rotation 
  • Provides shift leadership to IT Operations team. Coordinates activities of the team daily. Provides feedback and coaching to team members. Schedules resources as needed for support. Participates in leadership for team activities and performance. 
  • Monitors Critical/Core systems delivering services to business units and customers. Performs maintenance tasks, user enrollment in systems, etc.  
  • Analyze events and take actions to mitigate incident impact immediately. When needed determine the next level of support and engage via RRT calls. Direct participants in corrective action.  
  • Assists on Change Management tasks including validation steps and monitoring overall progress. Engage teams as requested. Communicates (verbal/written) to both internal and external entities information on system availability, performance, and impact.  
  • Sends alert communications within the CSMP guidelines to BT and Business management. Creates timelines post incident/change activities. Produces Ready for Business and End of Day reporting.  
  • Performs maintenance tasks, user enrollment in systems, etc.  
  • Provides guidance to Novice Specialists. Use SME knowledge in Incident Management policy and procedures.  
  • Participates in planning activities for future work such as change events. Authors and reviews SOP’s and system documentation, procedures as required.  

 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • Associate’s Degree in Computer Science or related 
  • 2+ Years Experience IT Computer Operations, IT Customer Service or related 
  • In lieu of a degree, 4+ years of experience in IT Computer Operations, IT Customer Service or related 

Preferred Qualifications 

Bonus Points If You Have: 

  • 4+ years of experience in IT Computer Operations, IT Customer Service or related 
  • ITIL certifications   
  • Familiarity with ServiceNow, Datadog, Catchpoint

#LI-JJ1

Application Deadline:

The application window for this position is anticipated to close on Jun-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

We have other current jobs related to this field that you can find below

  • Senior Associate IT Operations Specialist

    4 weeks ago

    New Albany, United States Discover Financial Services Full time

    Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...

  • Senior Associate IT Operations Specialist

    4 weeks ago

    New Albany, United States Discover Financial Services Full time

    Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...

  • Senior Associate IT Operations Specialist

    4 weeks ago

    New Albany, OH, United States Discover Financial Services Full time

    Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...

  • Senior Associate IT Operations Specialist

    4 weeks ago

    New Albany, OH, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • Certified Nursing Assistant | CNA | Awesome Seniors

    2 months ago

    New Bedford, United States Senior Living Recruiting Specialist Full time

    Now seeking Certified CNA or HHA. Must be certified. Your Perfect Client Match & Great Benefits   Are you an experienced CNA that is looking for stability, an opportunity for career growth and great benefits?  If you answered yes, this job may be for you.  Our client is seeking CNAs that have a deep passion for the residents they serve, and a company...

  • Senior Operations Specialist

    2 months ago

    Albany, United States Staffing Solutions Organization LLC Full time

    Corning Tower, Albany, 100 S Mall Arterial, Albany, New York, United States of America Req #359 Monday, April 8, 2024 Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is...

  • Senior Operations Specialist

    4 weeks ago

    Albany, United States Staffing Solutions Organization LLC Full time

    Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve. Senior Operations Specialist: Database and Systems in Albany,...

  • Operations Specialist

    3 weeks ago

    Albany, United States Kinder Morgan Full time

    The Operations Specialist position is based out of Kinder Morgan's Tennessee Gas Pipeline (TGP) Albany Compressor Station No. 204 located at 2335 SR 50 West Albany, OH 45710. Kinder Morgan offers a robust benefits package including medical, dental, vision, life insurance, two retirement plans, paid holidays, and paid time off. Kinder Morgan is one of the...

  • Operations Specialist

    3 weeks ago

    Albany, United States Kinder Morgan Full time

    Operations Specialist - Albany Job ID #: 28907 Location: OH-ALBANY Functional Area: Misc./Trades Position Type: Full Time Experience Required: 1 - 3 Years Relocation Provided: No Education Required: High School Diploma RC/Department: 5741 -GPL-E-STATION 204/209 :KMPL Position Description The Operations Specialist position is based out of Kinder Morgan’s...

  • Senior Associate IT Operations Specialist

    1 month ago

    New Albany, OH, United States Discover Financial Services Full time

    Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you...

  • CLO - Senior Operations Associate

    2 weeks ago

    New York, United States Rockwood Search Associates Full time

    Job DescriptionJob DescriptionCLO – Senior Operations AssociateGrowing Credit Asset Manager is looking for a strong CLO Senior Operations Associate responsible for monthly client reporting, running daily position and cash reconciliations, monitor warehouse margin requirements, and assist the operations team in a variety of ad-hoc support functions....

  • Critical Operations Associate

    2 weeks ago

    New Albany, United States QTS Data Centers Full time

    The Critical Operations Associate is responsible for monitoring operations and conducting routine and ongoing assessment of the building systems, operations, and performance. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, assisting with customer equipment installs, providing support on...

  • Certified Nursing Assistant

    2 months ago

    New Bedford, United States Senior Living Recruiting Specialist Full time

    Awesome Team & Great Benefits     Great benefit package including health, dental, 401k, personal days, vacation and sick. Are you an experienced CNA that is looking for stability, an opportunity for career growth and great benefits?  If you answered yes, this job may be for you.  Our client is seeking CNAs that have a deep passion for the residents they...

  • Sr. Specialist, Digital Merchandising Operations

    2 weeks ago

    New Albany, United States Ascena Retail Group Full time

    About usKnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful.Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior...

  • Senior Project Environmental Specialist

    2 months ago

    Albany, United States GAI Consultants Full time

    GAI Consultants is seeking an individual with 5-8 years of experience to provide advanced experience and team leadership in environmental studies and permitting and/or siting studies. The Senior Project Environmental Specialist's primary work responsibility will be to provide task leadership for siting, permitting, and documentation efforts relating to...

  • Senior Registration Associate

    2 months ago

    Albany, United States Trinity Health Full time

    Employment Type: Full time Shift: Day Shift Description: Sr. Registration Associate - Albany, full time If you are looking for a position as a Sr. Registration Associate in Albany, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 5 Palisades Drive,...

  • Senior Network Specialist

    2 months ago

    Albany, United States Crossfire Consulting Full time

    Overview: Permanent position Location: Albany NY, 6 months onsite then hybrid (3 days onsite, 2 days remote) Some travel (approximately 10% throughout NYS) ***Looking for a Network Specialist who has a few years of experience with network hardware, services, and protocols. VPN experience is a plus*** Support an enterprise network spanning multiple data...

  • Senior Consultant

    2 weeks ago

    Albany, United States NYSTEC Full time

    NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that...

  • Senior Registration Associate

    18 hours ago

    Albany, United States Trinity Health Full time

    Employment Type:Full timeShift:Day ShiftDescription:Job DescriptionSr. Registration Associate - Albany, full timeIf you are looking for a position as a Sr. Registration Associate in Albany, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 5 Palisades Drive,...

  • Operations Specialist

    4 weeks ago

    Albany, United States Kinder Morgan Full time

    The Operations Specialist will primarily be responsible for the safe operation and maintenance of natural gas compressor units, onsite power generation units, related ancillary equipment, and pipeline facilities. The successful candidate will be a st Operations Specialist, Operations, Specialist, Operation, Equipment, Maintenance, Manufacturing