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Lead - Incident and Crisis Management

2 months ago

Riverwoods, United States Discover Financial Services Full time

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work visas for this position.  Applicants must be currently authorized to work in the United States on a full-time basis.

Responsible for supporting day-to-day preparedness, response, and recovery activities of the Incident & Crisis Management Program. Serves as a partner in incident management activities for internal business partners to strengthen Discover's overall business resiliency. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

 

Responsibilities:

 

  • Contribute to the development and ongoing maturity of plans, playbooks, policies, standards, and procedures applicable to incident response across the company.

  • Coordinate response to incidents of minor complexity and scale. Support the management of incidents of moderate and severe complexity and scale.

  • Support the production of timely, accurate, and complete incident reporting for relevant stakeholders and committees.

  • Assist in the design, coordination, and facilitation of Crisis Management exercises.

  • Assist in the development of responses to exams, audits, or assessments from regulators, third-parties, internal partners, and auditors.

 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

 

  • Bachelor's Degree in Security and Intelligence, Information Technology, Finance, or related field 
  • 2+ years of experience in incident management, corporate crisis management, Emergency Management, Business Continuity, information security, or Physical Security.
  • In lieu of a degree, 6+ years of incident management, corporate crisis management, Emergency Management, Business Continuity, information security, or Physical Security.

 

Preferred Qualifications 

If we had our say, we’d also look for: 

 

  • Associate Emergency Manager (AEM), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Master Exercise Practitioner (MEP), FEMA Professional Development Series (PDS) 

 

Application Deadline:

The application window for this position is anticipated to close on Aug-26-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave

  • Paid Time Off

  • 401(k) Plan

  • Medical, Dental, Vision, & Health Savings Account

  • STD, Life, LTD and AD&D

  • Recognition Program

  • Education Assistance

  • Commuter Benefits

  • Family Support Programs

  • Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.