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Client Support Specialist

1 month ago

Centreville, United States CARFAX, Inc. Full time

Join Team CARFAX as a Client Support Specialist - CARFAX for Police

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.

What you'll be doing:

  • Manage customer service queue
  • Document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application
  • Consistently check and reply to customer email inquires
  • Solicit customer feedback

What we're looking for:

  • 2 years hands on experience in a call center environment or related work experience
  • Relationship management experience
  • Experience with Salesforce
  • Excellent written and verbal communication
  • Solution oriented attitude
  • Time management skills

What’s in it for you:

  • Competitive compensation, benefits and generous time-off policies
  • 4-Day summer work weeks and a winter holiday break
  • 401(k) / DCPP matching
  • Annual bonus program
  • Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

  • 10X Virginia Business Best Places to Work
  • 9X Washingtonian Great Places to Work
  • 10 X Washington Post Top Workplace
  • 3X St. Louis Post-Dispatch Best Places to Work
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