Support Specialist Lead

7 days ago


Centreville, Virginia, United States CARFAX Full time
About the Position

This Support Specialist Lead role offers an exciting opportunity to join our dynamic team at CARFAX. As a key member of our support team, you will be responsible for providing exceptional customer service, managing customer inquiries, and developing strong relationships with our customers.

Key Responsibilities
  • Manage customer service queue and develop effective solutions
  • Collaborate with internal teams to resolve complex customer issues
  • Analyze customer feedback and implement improvements
  • Maintain accurate records and documentation using CARFAX's CRM application
Qualifications
  • 2+ years experience in a call center environment or related field
  • Strong relationship management skills
  • Proficiency in Salesforce and CRM applications
  • Excellent written and verbal communication skills
  • Solution-oriented attitude and strong analytical skills
Benefits
  • Competitive salary: $55,000 - $65,000 per year
  • Comprehensive benefits package
  • Generous time-off policies and 4-Day summer work weeks
  • 401(k) / DCPP matching and annual bonus program
  • Casual, dog-friendly, and innovative office spaces

As a valued member of our team, you will have the opportunity to grow your career and make a meaningful impact in the automotive industry.



  • Centreville, Virginia, United States Corporate Threat Solutions LLC Full time

    Job SummaryWe are seeking an Administrative Support Specialist to join our team at Corporate Threat Solutions LLC in Chantilly, Virginia. The successful candidate will have excellent customer service skills and be personable, dependable, and comfortable working independently.The Administrative Support Specialist will be responsible for greeting visitors and...


  • Centreville, Virginia, United States Upper Occoquan Service Authority Full time

    The Upper Occoquan Service Authority is a leader in water reclamation, making a difference in the protection of the region's waterways and drinking water for the public. The Operations Support Specialist Trainee performs skilled work in the operation, maintenance, and repair of high-pressure jetter and industrial vactor equipment.Responsibilities include...


  • Centreville, Virginia, United States Giant Food Full time

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for baking and decorating treats?Giant Food is seeking a Senior Bakery Support Specialist to join our team. In this role, you will play a critical part in ensuring our customers receive the highest level of service and satisfaction.As a Senior Bakery Support Specialist,...


  • Centreville, Virginia, United States CARFAX Full time

    Job Description: We are seeking a highly skilled Client Support Specialist to join our team at CARFAX. As a key member of our customer service team, you will be responsible for managing our customer service queue, documenting activities performed on customers' accounts using CARFAX's Customer Relationship Management (CRM) application, and consistently...


  • Centreville, Virginia, United States Upper Occoquan Service Authority Full time

    The Upper Occoquan Service Authority seeks an experienced Mechanical Maintenance and Repair Technician Trainee to join our team. As an Operations Support Specialist Trainee, you will perform skilled work in the operation, maintenance, and repair of high-pressure jetter and industrial vactor equipment.You will work under the immediate guidance of Operations...


  • Centreville, Virginia, United States Quadrant, Inc. Full time

    Job DescriptionThis Senior Service Desk Support Specialist role requires a unique blend of technical expertise, communication skills, and problem-solving abilities. As a key member of our team, you will be responsible for providing expert-level support for financial and facilities systems and functions, collaborating with stakeholders to resolve complex...


  • Centreville, Virginia, United States Techsoft Full time

    We are seeking a highly motivated and experienced Business Process Integration Lead to join our team at Tech Soft Inc. This is a remote position that offers a competitive salary of $100,000 - $140,000 per year.The ideal candidate will have 3 years of experience working as a business/systems/interface analyst and ideally some experience working with Momentum...


  • Centreville, Virginia, United States Techsoft Full time

    At Tech Soft Inc., we are seeking an Enterprise Integration Specialist to join our team. This is a remote position that offers a competitive salary of $100,000 - $140,000 per year.The ideal candidate will have 3 years of experience working as a business/systems/interface analyst and ideally some experience working with Momentum Financials or similar COTS...


  • Centreville, Virginia, United States CARFAX Full time

    Job Requirements: We are looking for a highly motivated and organized Client Support Specialist to join our team. The ideal candidate will have 2 years of experience in a call center environment or related work experience, relationship management experience, experience with Salesforce, excellent written and verbal communication skills, a solution-oriented...


  • Centreville, Virginia, United States Chestnut Health Systems Full time

    Job OverviewChestnut Health Systems, a leading provider of behavioral and primary health care services, is seeking part-time Recovery Support Technician Interns to work throughout the Metro East and St. Louis, MO areas.We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care...


  • Centreville, Virginia, United States Kiddie Academy Full time

    Job OverviewKiddie Academy is seeking a highly qualified and experienced Lead Preschool Teacher to join our team. The successful candidate will be responsible for ensuring the physical, social, and emotional needs of children are met daily.


  • Centreville, Virginia, United States HCRC Staffing Health Care Full time

    Job Title: Chiropractic SpecialistSummary:We are seeking an accomplished Chiropractic Specialist to lead patient care, evaluations, and diagnoses in our VA clinic. The ideal candidate will possess exceptional communication skills and be able to educate patients on their condition, treatment options, and healthy lifestyle choices.Responsibilities:Conduct...


  • Centreville, Virginia, United States Techsoft Full time

    **Job Overview:**We are seeking an experienced Enterprise Interface Specialist to join our team. As a Senior Interface/Integration Analyst, you will play a crucial role in designing and implementing interfaces between various systems.The ideal candidate will have 5 years of experience working as a business/systems/interface analyst and ideally some...


  • Centreville, Virginia, United States Solvarus Full time

    Solvarus Consulting is dedicated to solving the toughest challenges facing the Intelligence Community and Department of Defense. As a Systems Integration Specialist, you will be part of a team that develops and institutionalizes a Digital Engineering environment to address these challenges.The ideal candidate will have a strong understanding of NITF imagery...


  • Centreville, Virginia, United States Leidos Full time

    Leidos, a leading provider of innovative solutions, is seeking a skilled Proposal Development Specialist to join our team. As a key member of our Strategy & Business Development's Capture Operations & Excellence Group, you will play a critical role in supporting Leidos' largest, most strategic bids across the enterprise.This exciting opportunity offers the...


  • Centreville, Virginia, United States AutomotoSocial Full time

    Your ResponsibilitiesAs a Java Technology Specialist, you will be responsible for developing frameworks and tools that process and analyze large amounts of data for business analytics.You will work in a team environment using Agile practices and methods to harness revolutionary tools and innovative thinking to bring forward-thinking products to fruition.Key...


  • Centreville, Virginia, United States Aveanna Healthcare Full time

    We are seeking a compassionate Skilled Pediatric Nurse Specialist to join our team in providing high-quality care to medically fragile children and adults. As a key member of our care team, you will have the opportunity to make a meaningful impact in the lives of our clients and their families.About Aveanna HealthcareAveanna Healthcare is a leading national...


  • Centreville, Virginia, United States Tech Soft Inc Full time

    Job Overview: Tech Soft Inc is seeking an experienced Interface Systems Design Specialist to join our team. As an Interface Systems Design Specialist, you will be responsible for designing and implementing interfaces between various financial systems. About Us: Tech Soft Inc is a leading provider of financial management solutions. Our mission is to deliver...


  • Centreville, Virginia, United States Arbor Company Full time

    Career Opportunities at Arbor's Luxurious Assisted Living CommunityWe are hiring a Certified Nursing Assistant to join our team at Arbor's Luxurious Assisted Living Community in Manassas, VA.About the Job:This is an exciting opportunity to work with a dynamic team that prioritizes providing exceptional care to our residents.Job Description:Assist residents...


  • Centreville, Virginia, United States Eveready Home Care, LLC Full time

    Job TitleWe are seeking a compassionate and dedicated Home Care Specialist to join our team at Eveready Home Care, LLC. As a Home Care Specialist, you will provide outstanding patient care and support to individuals in their homes.About UsEveready Home Care, LLC is a fast-growing home care agency with multiple roles open for LPNs, CNAs and HHAs. Our agency...