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Student IT Support Technician

2 months ago

Lawrence, United States InsideHigherEd Full time
Position OverviewKU Information Technology supports the University of Kansas academic and research missions by providing a broad range of technology services, including key campus technical infrastructure.

From data to voice, email to video, web-based academic and administrative systems, software and virus protection, KU IT delivers innovative services in support of learning, scholarship, and creative endeavor. KU IT includes a 24/7 enterprise data center and many knowledgeable staff providing KU with expertise in server and desktop support, application support, software development, IT security, networking, as well as customer support and project management. Working together, our staff deliver technology services you use at KU.

The Student IT Support Technician position is responsible for working as a part of a team to provide technical support for end users.Job Description
  • Provide basic technical support via phone, email, chat, or in person.
  • Troubleshoot hardware and software issues.
  • Maintain accurate hardware inventory.
  • Create and update support tickets in ticket management system.
  • Install, upgrade, image, and configure computer hardware and software.
  • Provide support to campus support staff when requested.
  • Perform special projects and other duties as assigned.
Required Qualifications
  1. During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
  2. Experience using or managing Windows, Mac and/or Linux operating systems.
  3. Experience troubleshooting computer hardware and software issues.
  4. Experience working in a customer service centric environment.
  5. Good oral and written communication skills as evidenced by application materials and possible interview.
  6. Availability to work a minimum of twelve (12) hours per week.
  7. Valid driver's license.
  8. Eligibility for Federal Work Study (FWS).

Preferred Qualifications
  1. Previous professional experience supporting/troubleshooting computer hardware and software.
  2. Experience using or managing Dell computer hardware.
  3. Experience using or managing multi-function devices (print/fax/scan devices.)
  4. Experience using a ticketing system (ServiceNow, Remedy, etc.)
  5. Experience using a configuration management solution (Microsoft System Center Configuration Manager.)
  6. Knowledge of LAN / WAN principles and protocols.
  7. Experience creating technical documentation.
  8. Able to work over academic, holiday, and summer breaks.
  9. Lift up to 50 pounds with or without assistance.
Additional Candidate InstructionsA complete application consists of:
  • Online application
  • Cover letter addressing how the required and preferred qualifications are met
  • Resume
  • Contact information for three (3) professional references
Incomplete applications will not be considered.

Review of applications begins on September 3, 2024 and continues until positions have been filled.Contact Information to ApplicantsAndy Jackson
andy@ku.eduAdvertised Salary Range$13.00 per hourWork ScheduleApproximately 12 - 20 hours weekly between 8am - 5pm, Monday thru FridayAnticipated Start DateThursday September 12, 2024Apply to Job