Branch Operations Associate Manager Lubbock Southwest

4 weeks ago

Lubbock, United States WELLS FARGO BANK Full time
Why Wells Fargo:

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S.

About this role:

Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:
  • Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools
  • Perform operational and customer support tasks
  • Provide excellent customer service, engage customers in conversations, and build relationships with them
  • Manage the schedule and the daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
  • Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
  • This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 1+ years of Leadership experience
Desired Qualifications:
  • Leadership skills including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
  • Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
  • Cash handling experience
Job Expectations:
  • Ability to work a schedule that may include most Saturdays
  • Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness. However, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
  • This position is not eligible for Visa sponsorship
Location: 4905 82nd St LUBBOCK, TX 79424

Compensation: 18.00 - 24.90 USD Hourly

Posting End Date:
23 Dec 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

  • Hotel Operations Manager

    2 weeks ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Job Title: Hotel Operations ManagerAbout the Role:The Embassy Suites by Hilton Lubbock is seeking a skilled Hotel Operations Manager to oversee housekeeping operations. This key position ensures that all hotel areas meet high cleanliness standards and quality control measures are in place.Responsibilities:Supervise housekeeping staff, guest room attendants,...

  • Lubbock Housekeeping Team Lead

    2 weeks ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Job DetailsThe Embassy Suites by Hilton Lubbock is seeking a qualified Housekeeping Supervisor to join our team. As a key member of our housekeeping department, you will be responsible for overseeing daily operations, managing staff performance, and ensuring exceptional guest experiences.ResponsibilitiesOversee the daily activities of the housekeeping staff,...

  • Branch Manager

    7 days ago

    Lubbock, United States SPEC Building Materials Full time

    We’re in search of team leaders who would like to run a business as if it were their own. A Branch Manager is responsible for day-to-day operation and profitability; including but not limited to: managing associates, merchandising, marketing, budgeting, and more.Position ResponsibilitiesManage Daily Branch OperationsHire & Develop Team AssociatesDirect and...

  • Local CDL Driver Merchandiser

    3 weeks ago

    Lubbock, United States Coca-Cola Southwest Beverages Full time

    Click here to Apply Now Req ID: 209753 Job Location: 4800 Lubbock, TX (Admin) Work days/Shift Hours: Tuesday - Saturday 4:00 AM until route is completed Route: Lubbock Compensation: Up to $32.45 an hour based on experience. Additional local incentives may apply such as an extra week of pay, referral bonuses and more. General Purpose Get ready to hit the...

  • Automotive Sales Territory Manager

    2 weeks ago

    Lubbock, Texas, United States Southwest FAD Full time

    Role OverviewSouthwest FAD is currently seeking an experienced Territory Sales Manager to join our team in the Lubbock region. This role involves selling and promoting Ford Accessories sales processes within assigned geographical territories, working closely with dealership personnel to train and advise on sales strategies.

  • Housekeeping Specialist Lubbock TX

    2 weeks ago

    Lubbock, Texas, United States Home2 Suites Lubbock, TX Full time

    Job OverviewAt Home2 Suites by Hilton in Lubbock, TX, we are currently seeking a skilled Hospitality Services Associate to join our team. This role involves ensuring the cleanliness and organization of guest rooms and public areas to provide an exceptional experience for our guests.Responsibilities:Clean and prepare guest rooms and public areas according to...

  • Branch Director

    3 weeks ago

    Lubbock, Texas, United States JM HUNTER GROUP Full time

    Sales and Operations RoleThis is an exciting opportunity for a dynamic professional to lead our sales and operational teams in Lubbock. You will be responsible for managing all aspects of branch operations, including inventory management, order fulfillment, and logistics coordination.

  • Lubbock Hotel Reception Staff Member

    2 weeks ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Guest Services Representative Job SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Embassy Suites Lubbock. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer service. As a key member of our team, you will be responsible for ensuring that our guests have a...

  • City of Lubbock Administrative Coordinator

    2 days ago

    Lubbock, Texas, United States City of Lubbock Full time

    **About the Role**The City of Lubbock is looking for a highly organized and proactive Administrative Coordinator to provide comprehensive administrative support to our team. As an Administrative Coordinator, you will be responsible for ensuring the smooth day-to-day operations of our office.Key Responsibilities:Maintain accurate and up-to-date records and...

  • Lubbock Area United Way | Data Administrator

    4 weeks ago

    lubbock, United States Lubbock Area United Way Full time

    Company DescriptionLubbock Area United Way is dedicated to creating a meaningful impact in the community by addressing both immediate needs and long-term issues. We focus on empowering individuals and improving the overall quality of life in Lubbock, TX. Our approach is to address the root causes of problems, driving lasting change and positive outcomes.Role...

  • Lubbock Area United Way | Data Administrator

    3 weeks ago

    lubbock, United States Lubbock Area United Way Full time

    Company DescriptionLubbock Area United Way is dedicated to creating a meaningful impact in the community by addressing both immediate needs and long-term issues. We focus on empowering individuals and improving the overall quality of life in Lubbock, TX. Our approach is to address the root causes of problems, driving lasting change and positive outcomes.Role...

  • Territory Business Development Manager

    1 day ago

    Lubbock, Texas, United States Southwest FAD Full time

    About the OpportunityThis Territory Business Development Manager position offers a unique combination of salary and commission-based pay, along with a company car and cell phone allowance.Southwest FAD operates from 6 warehouses, distributing OEM Ford Accessories to exclusive markets throughout the Lubbock region.Key ResponsibilitiesMeet monthly sales...

  • Lubbock Hotel Cleaner Jobs

    1 week ago

    Lubbock, Texas, United States Home2 Suites Lubbock, TX Full time

    Job DetailsWe are seeking a skilled and dedicated Maintenance and Housekeeping Specialist to join our team at Home2 Suites by Hilton in Lubbock, TX. This role involves ensuring the cleanliness and organization of our guest rooms and public areas, as well as performing routine maintenance tasks to maintain the overall appearance and functionality of our...

  • Kitchen Operations Manager

    2 weeks ago

    Lubbock, Texas, United States Lubbock Country Club Full time

    Kitchen Operations ManagerEstimated Salary: $58,000 - $78,000 per yearJob Description:Lubbock Country Club is seeking a skilled Kitchen Operations Manager to oversee the day-to-day activities of our kitchen team and ensure seamless service delivery.The ideal candidate will have a proven ability to work well under pressure in a fast-paced environment and...

  • Food Preparation Specialist

    2 weeks ago

    Lubbock, Texas, United States Triple Tap Alamo Lubbock LLC Full time

    We are seeking a talented Food Preparation Specialist to join our team at Triple Tap Alamo Lubbock LLC. This role is ideal for individuals who enjoy working in a dynamic environment and take pride in creating memorable dining experiences.About the Job:The Food Preparation Specialist will be responsible for preparing and presenting high-quality food products...

  • Retail Sales Associate

    2 days ago

    Lubbock, Texas, United States Delek US Holdings Full time

    Job Title:Retail Sales Associate - Lubbock Store AssociateCompany Overview:Delek US Holdings is a leading energy company that values exceptional customer service and operational excellence. As a Retail Sales Associate, you will be at the forefront of delivering a seamless shopping experience to our customers in Lubbock.Salary:$45,000 - $60,000 per year,...

  • Lubbock Housekeeping Team Leader

    1 day ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Housekeeping Supervisor Job DescriptionThe Embassy Suites by Hilton Lubbock is hiring a Housekeeping Supervisor to lead our housekeeping team. In this key role, you will supervise the daily activities of the housekeeping staff, ensuring all tasks are completed efficiently and effectively. You will also be responsible for scheduling and assigning daily...

  • Housekeeping Operations Manager

    2 weeks ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    Job OverviewThe Embassy Suites Lubbock is seeking a skilled Housekeeping Assistant Executive to oversee the smooth operation of our housekeeping department. This role reports directly to the Executive Housekeeper and plays a vital part in ensuring exceptional guest experiences through meticulous attention to detail and effective leadership.

  • Housekeeping Operations Manager

    2 weeks ago

    Lubbock, Texas, United States Embassy Suites Lubbock Full time

    About the RoleThe Embassy Suites by Hilton Lubbock is seeking an experienced Housekeeping Supervisor to oversee daily housekeeping operations. This role involves supervising a team of housekeepers, ensuring timely completion of tasks, maintaining high standards of cleanliness and guest satisfaction.Schedule and ResponsibilitiesSupervise daily activities of...

  • Branch Manager

    4 days ago

    Lubbock, United States JM HUNTER GROUP Full time

    Job DescriptionJob DescriptionWe are looking for a Branch Manager to join our team in Lubbock. As a leading wholesale building material distributor, with a strong presence throughout the South and Midwest, you will play a pivotal role in overseeing the operations and growth of our branch. Your strategic leadership and management skills will be essential in...