Senior System Administrator

7 days ago

Boston, United States Arrowstreet Capital Full time

Job Overview

This position will be a key contributor to our Arrowstreet's Technical Services team, and a direct Operations support team member for our Infrastructure, Cloud, Security and Automation teams. The Systems Administration Engineer will work with a team that is responsible for the daily operations and level 2 support of all Infrastructure platforms at Arrowstreet Capital. The Systems Administration Engineer will work closely with internal teams to provide monitoring, patching, backup, auditing and troubleshooting support. This position will be responsible for the refining the support process, documentation, workflow, SLA Targets, and additional responsibilities the team will take on. The Systems Administration engineer will ensure the availability, stability and integrity of IT systems that support the company.

The Systems Administration Engineer will be responsible for support of an environment consisting of Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange. The Systems Administration Engineer will work with supporting teams (Service Desk team, Desktop Engineering and Infrastructure Systems) to provide support for user platforms where necessary.

Responsibilities

  • This team presently owns multiple areas of the environment. Technical expertise with solutions for patching, backups, monitoring and auditing systems will be called upon daily.

  • This teams is responsible for all datacenter hardware, and associated vendor tickets for support.

  • Day to day management of Systems team to provide comprehensive engineering and maintenance support for enterprise platforms

  • Responsible for team projects and end users requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)

  • Developing and Enforcing IT standards, procedures, policies, and best practices

  • Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner

  • Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc) on a regular basis to ensure timely resolution of user issues

  • Monitor and respond quickly and effectively to requests received through the service desk system

  • Respond to reported issues in person, chat, by phone and/or via email as required

  • Deliver and manage collaboration, printing, phone, conferencing and other related systems

  • Support employee mobile devices through a mobile device management platform (MDM)

  • Provide support to resolve escalated issues and as required in root cause discovery of production impacting events

  • Review and enhance documentation for troubleshooting and resolution procedures

  • Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends).

Qualifications

  • Prior hands on technical experience is a requirement for this position

  • 7+ years is a technical support function (as a developer or in IT)

  • Technical experience with multiple industry standard technology platforms (Dell/HP/Cisco Servers, EMC Hardware, Microsoft Windows / Exchange, VMWare, VMWare Horizon)

  • Proven technical expertise resolving complex problems across a broad range of applications

  • Ability to communicate well within and across teams; foster relationships throughout the organization, and build trust amongst peers through demonstrated strong job performance.

Technical Plus

  • Prior experience as a technical lead and ability to provide guidance to team members on troubleshooting, documentation, implementation, to foster professional growth and increase work productivity

Arrowstreet Capital is a Boston-based systematic investment firm that manages global equity portfolios for institutional investors around the world.

Arrowstreet Capital is an equal opportunity employment firm that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, ancestry, gender identity, genetic information, age, sexual orientation, pregnancy, medical condition, disability, veteran or military status, marital status or any other characteristic protected by federal, state, or local law. For more information, please refer to the Know Your Rights poster, as well as the following Pay Transparency statement.

Arrowstreet Capital is committed to working with and providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation for any part of the employment process due to a disability, contact us to discuss the nature of your request and contact information.

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