Quality Assurance Supervisor-off shift

At Dairy Farmers of America (DFA) we are proud to be a farmer-owned milk marketing cooperative.  Our Beverage and Dairy Foods Division finds innovative ways to use milk components to work with world class customers to develop, manufacture and package their products.  We offer a culture of inclusion and engagement that empowers our employees through training, business understanding and growth opportunities.  It takes an incredible team to deliver the goodness of our products – come join us   

General Purpose:

The Quality Assurance Supervisor directs, supervises, and coordinates testing procedures and operations requiring a broad knowledge of statistical process control factors, quality processes, product and material specifications, and production engineering applications, to provide product manufacturing that meets quality, quantity, schedule, and cost requirements. Organizes and assigns work to utilize available skills, knowledge and experience, labor hours, lab and testing equipment to the best advantages to obtain most favorable inspection costs, consistent application, and production output.

Job Duties and Responsibilities:

• Continuously drive the facility’s culture toward a higher level of safety.  Challenge status quo safety behaviors, engage in Safety initiatives and ensure safety related training is attended by all employees
• Provide regular training, instruction, and guidance and maintain close surveillance over testing and inspection procedures to ensure the success of technicians involved in the regular inspection of finished products, or raw materials
• Food safety and regulatory responsibilities, and responsible for meeting the requirements of the SQF Food Safety Code for Manufacturing, and shall report food safety problems to personnel with authority to initiate action.
• Write, review, and implement Quality Control Procedures
• Ensure that finished product meets customer’s specifications and expectations
• Issues phases and thermal process deviations for out of standard product
• Coordinate QC instrument maintenance and calibration
• Work with R&D to prepare MBRs for new products.
• Assist and back up with operations and maintenance
• Back-up for Record Review Specialist
• Identify and retain highly effective personnel through proper selection, training, and establishing expectations.
• Identify and implement developmental training plans for employees. 
• Partner with the Manager and others to ensure the department’s budget meets or exceeds its financial goal.
• Manage and supervise hourly employee’s activities in order to meet or exceed the standards and specifications established by Quality Assurance and the organization.
• Manage the 5S implementation throughout department by ensuring understanding and establishing sustainability daily.
• Develop and implement material standards and the necessary control and inspection procedures to improve product quality and reduce downtime.
• Engage and interact with all personnel on a regular basis assisting them with their concerns and questions.
• Drive key performance indicators to all levels within the organization and participate in making recommendations for necessary changes to enhance the business objectives.
• Initiate and drive continuous improvement activities within the department, operations, and other areas of the facility as part of the team to ensure plant sustainability.
• Manage employee’s performance through establishing expectations, holding people accountable and developing a sense of urgency understanding when addressing Operational needs or problems. 
• Participate in activities such as training and safety programs in order to enhance the overall effectiveness of the work area involved.
• Partner with other departments regarding the resolution of ongoing problems, the implementation of new procedures or process, the injection of new products or product lines, and the development of new plan and designs.
• Ensure good business communication practices are engaged at all levels to ensure key stakeholders are well informed, have the ability to appropriately respond.
• Conduct Monthly Toolbox Meetings with employees
• Ensure all process changes, equipment changes or product changes are understood by all employees in a timely fashion.
• Ensure a decisive understanding of budgeting, uptime, problem solving techniques, motivational techniques, long range planning, and Employee & Labor Relations are understood and implemented during the course of business.
• Other duties may be assigned as required that are within the FLSA status of this position.

Minimum Requirements

• 3-5 years of supervisory experience
• 3+ years of Quality Control experience in a Manufacturing environment
• Skills that foster good working relationships with all levels within the organization.
• Computer knowledge- Microsoft Word, Excel, PowerPoint, and Outlook
• Valid Texas driver’s license
• Must be able to read, write and speak English

Preferred Qualifications

• Bachelor’s degree in related field or MBA
• Food, beverage or pharmaceutical manufacturing experience
• Quality Control and Compliance experience
• 1-3 years of union environment experience, collective bargaining agreement administration
• Computer experience- SAP and other operating systems
• Better Process Control School

An Equal Opportunity Employer