Dairy Queen

Shift LeaderThe Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.Essential Functions- Assist in the management of specific areas of restaurant during scheduled shifts.- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.- Conduct orientation, training and evaluation of crew members in all functional areas.- Assist hourly employees at the point of sale in the execution of product promotions.- Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.- Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.- May contribute in the execution of the restaurants business plan through specific job assignments and projects as determined by the management team.- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.- Able to perform the duties of all other non-management positions.- Informs immediate supervision promptly of all problems or unusual matters of significance.- Perform other duties and responsibilities as requested by the management team.Qualifications- Must be at least 18 years of age- High school diploma- 1-year minimum of management experience at a restaurant chain- Dedication to providing exceptional customer service- Exceptional teambuilding capacity- Strong math and Windows-based computer literacy- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills- Ability to work flexible hours and days to support business hours and needs.For physical requirements of the position, please contact HR for the complete job description.