Banking Customer Service Specialist

3 weeks ago


Jacksonville, United States Collabera Full time

Job Details:  Title: Banking Customer Service Specialist Location: Jacksonville, FL  Duration: 06 months of contract | Onsite   Pay Range:  $29/Hr. to $30/Hr.   Benefits:  The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)    Job Description:  First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Requires a research driven person Ability to navigate multiple systems, multitasker Many different systems to learn 80% calls, 20% chat (proprietary system) On the phones, answer 25- 30 calls/daily – phone all day. Talk to commercial/business clients about anything They are not singular focused, they are asked about any Treasury products 85% of calls we can solve on the phone in 10 min or less 15% of calls handed off/escalated There is available for relocation.



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