Customer Advisor

5 days ago

Honolulu, United States ZEGNA Full time
ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.
Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE
  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively networks to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations.
  • Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
  • Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony -
  • Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
  • Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
  • Utilize CRM software as the primary tool for after-sales communication.
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
  • Drive and perform onsite audits of store physical inventories.
  • Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
  • Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
  • When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
  • Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
  • Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:
  • Is passionate and open-minded.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills
  • The pay range for this position ranges from $25-$30/hr with commission. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
PDN-9c582987-d6b9-4541-900f-ee8fb761747f

  • Service Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Advisor Employee Services Full time

    Job Title: Service AdvisorAbout the Role:We are seeking a highly skilled Service Advisor to join our team at Advisor Employee Services. As a Service Advisor, you will be responsible for providing exceptional customer service to our clients, managing a personal client base, and processing new business applications.Key Responsibilities:Manage a personal client...

  • Customer Advisor

    5 months ago

    Honolulu, United States Ermenegildo Zegna N.V. Full time

    ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO,...

  • Customer Advisor

    1 month ago

    Honolulu, United States Zegna Full time

    ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO,...

  • Customer Advisor Honolulu

    2 weeks ago

    Honolulu, United States Ermenegildo Zegna Holditalia S.p.A Full time

    ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO,...

  • Financial Advisor

    2 weeks ago

    honolulu, United States Cetera Investment Services LLC Full time

    The Financial Advisor is responsible for providing financial planning, financial advice and investment management to serve the needs of the bank’s consumer and business customers. The Financial Advisor assesses the customer’s investment portfolio, financial objectives and provides guidance to the customer on successfully achieving those objectives.PLEASE...

  • Financial Advisor

    2 months ago

    honolulu, United States Cetera Investment Services LLC Full time

    The Financial Advisor is responsible for providing financial planning, financial advice and investment management to serve the needs of the bank’s consumer and business customers. The Financial Advisor assesses the customer’s investment portfolio, financial objectives and provides guidance to the customer on successfully achieving those objectives.PLEASE...

  • Service Advisor

    6 months ago

    Honolulu, United States Lithia & Driveway Full time

    Dealership: L0254 Honolulu Volkswagen Service Advisor Honolulu Volkswagen dealership on N Nimitz Hwy Pay: $2,000 Base Pay per month + Commission As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service...

  • Parts Advisor

    2 weeks ago

    Honolulu, United States Lithia Motors Full time

    Dealership: L0280 Honolulu Ford Automotive Parts Advisor Honolulu Ford Pay: Base Pay + Commission // Ranges from $3,000-$6,000 per month based on performance As a Parts Advisor you will be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service. Responsibilities Answer telephone and greet customers &...

  • Sales Advisor, Retail Stores

    3 months ago

    Honolulu, United States Spectrum Full time

    Do you thrive in a retail environment, making initial connections with customers while exceeding operational metrics? If so, then a Sales Advisor position at Spectrum may be right for you. At Spectrum , we keep more than 32 million customers connected across our 41-state footprint. Our Retail Sales team powers more than 700 store locations that serve...

  • Wealth Advisor Associate

    3 weeks ago

    Honolulu, United States INPAC Wealth Full time

    Are you a consummate professional driven by excellence and integrity? Do you thrive in dynamic environments and embrace change as an opportunity for growth? Are you an eager learner with an insatiable intellectual curiosity, ready to inspire others on your journey to constant growth? If so, INPAC WEALTH is looking for you. Who We Are: Founded in 2013, INPAC...

  • Residential Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Associa Full time

    Job SummaryWe are seeking a highly skilled and experienced Residential Advisor to join our team at Symphony Honolulu. As a key member of our community, you will be responsible for providing exceptional service to our residents and ensuring the overall well-being of our community.Key ResponsibilitiesProvide a premium home experience to all Symphony Honolulu...

  • Senior Intelligence Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Parsons Corporation Full time

    Job Summary:We are seeking a highly skilled Senior Intelligence Advisor to provide strategic and operational direction for all intelligence-related aspects of our program.Key Responsibilities:Serve as the senior intelligence advisor for all information and intelligence aspects of the Task OrderProvide technical expertise, strategic and operational direction,...

  • Residential Advisor

    1 month ago

    Honolulu, United States Associa Full time

    Job DescriptionDUTIES AND RESPONSIBILITIESEssential Job Duties:Provide a premium home experience to all Symphony Honolulu owners and residents.Maintain order, enforce all Symphony Honolulu rules, regulations and policies, and ensure the observance of applicable laws. Patrol all lobbies, corridors, public rooms, and other areas to detect violations and...

  • Education Service Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Applied Training Solutions LLC Full time

    Job Summary:We are seeking a highly skilled Education Service Advisor to join our team at Applied Training Solutions LLC. As an Education Service Advisor, you will be responsible for promoting lifelong learning opportunities through degree programs using tuition assistance, testing opportunities, credentialing assistance, and other education benefits.Key...

  • Customer Service Representative

    3 weeks ago

    Honolulu, Hawaii, United States Ermenegildo Zegna N.V. Full time

    About ZegnaAs a leading global luxury menswear brand, Ermenegildo Zegna is recognized for its high-quality products and exceptional customer service. We are seeking a skilled Customer Advisor to join our team and provide a memorable luxury shopping experience for our customers.Your OpportunityAs a Customer Advisor, you will be responsible for engaging...

  • Insurance Advisor Trainee

    4 weeks ago

    Honolulu, Hawaii, United States Travelers Insurance Full time

    About the RoleWe are seeking a highly motivated and customer-focused Insurance Advisor Trainee to join our team at Travelers Insurance. As an Insurance Advisor Trainee, you will play a critical role in helping our customers choose the right insurance coverage for their needs.Key ResponsibilitiesLearn to solicit all necessary information to produce quotes and...

  • Client Advisor | Ala Moana Center

    2 weeks ago

    Honolulu, United States Burberry Full time

    Department: RETAIL OFFLINE Location: Honolulu, Hawaii (US-HI), US At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to...

  • Residential Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Associa Full time

    Job SummaryAs a Residential Advisor at Associa, you will play a vital role in providing exceptional service to our residents and guests. This position requires a unique blend of hospitality, security, and community management skills.Key Responsibilities Patrol all lobbies, corridors, public rooms, and other areas to detect violations and investigate...

  • Alexander McQueen Senior Client Advisor

    4 weeks ago

    Honolulu, Hawaii, United States Alexander McQueen Full time

    Job DescriptionAlexander McQueen is a British luxury fashion house renowned for its distinctive expression of individuality, subversive strength, and raw power. As a Senior Client Advisor, you will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping...

  • Travel Advisor

    2 months ago

    Honolulu, United States AAA Hawaii Full time

    Travel AdvisorDiscovering the World- One Member at a Time!A love of travel attracts many people to the field, but to succeed a Travel Agent must be passionate about travel and the endless opportunities it brings to bridge history, cultures and cuisine. Successful Travel Agents must have a strong sales drive, organizational skills with an eye for detail,...