Associate Director, Training Development

1 week ago

Princeton, United States InsideHigherEd Full time
Overview

We are seeking a passionate Associate Director to oversee the training and help desk team within the Data Strategy & Innovation (DS&I) unit of the Office of Advancement. Reporting to the Director of Support Services, you will be responsible for developing and delivering engaging learning experiences across various modalities, leveraging technology to optimize training delivery and measuring program effectiveness. In addition, you will oversee the daily operations of the Office of Advancement Help Desk to provide exemplary support services to our staff.

 

You will have a passion for teaching, the ability to create engaging learning experiences, a devotion to excellence in customer service and will be committed to driving the growth and success of the organization.

Responsibilities

 

Training Design, Delivery and Management

 

  • Collaborate cross-functionally to identify training gaps and prioritize learning initiatives. 
  • Oversee the delivery of DS&I/Office of Advancement training programs to ensure quality and consistency.
  • Design, develop and implement comprehensive training programs utilizing various delivery methods (eLearning, instructor-led, blended learning) that cater to diverse learning styles, job functions and audiences.
  • Monitor and assess the efficacy of training initiatives by gathering feedback (including assessments/quizzes) from trainees and stakeholders to assess training needs and identify areas for improvement.
  • Keep abreast of the latest training and development trends and best practices as well as new product releases, features, and updates, incorporating learnings into training materials and sessions.

Help Desk Management and Testing Services

 

  • Supervise help desk and training staff activities, ensuring coverage and timely and efficient problem resolution of all applicable service requests.
  • Establish best practices, making recommendations to improve operational efficiency.
  • Participate in testing activities associated with new product deployments and feature enhancements, as requested.
  • Set specific customer service and testing standards and monitor and regularly report on performance metrics/KPIs.
  • Maintain and update knowledgebase articles.
  • Stay updated on the latest customer service/help desk industry trends and technologies.

Staff Management

  • Manage your team and individual performance.
  • Provide appropriate level of training, mentoring, and professional development.
Qualifications
  • Education: Bachelor’s degree or equivalent work experience
  • 5+ years of experience in product training, instructional design or a related role.
  • Excellent collaboration and interpersonal skills, with the ability to build rapport with employees and stakeholders at all levels.
  • Demonstrated success in creating engaging and effective training materials and sessions that cater to various learning styles.
  • Expertise in instructional design, adult learning theories, and training methods.
  • Proficiency with Learning Management Systems (LMS) and eLearning authoring tools 
  • Excellent communication, presentation, and facilitation skills.
  • Data-driven approach to evaluating training effectiveness, measuring program effectiveness, and identifying areas of improvement.
  • Strong customer service orientation and focus with the ability to assess customer needs and provide troubleshooting help for a positive customer experience and resolution.
  • Strong organizational and project management skills to handle several projects simultaneously to accommodate shifting priorities and meet deadlines.
  • Commitment to University Advancement's mission to inform, involve, and inspire Princeton's global community of alumni and friends, and adhering to its guiding principles of High Performance, Innovation, Civility, and Collaboration.
  • Demonstrated ability to work effectively with individuals from diverse backgrounds, identities, abilities and experiences.

Preferred:

  • Experience in higher education
  • Experience with Salesforce and/or CRM products
  • Experience with ServiceNow, JIRA Service Management/Projects or similar ticketing systems
  • Experience with sales/product training or enablement programs

 

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours36.25Eligible for OvertimeNoBenefits EligibleYesProbationary Period180 daysEssential Services Personnel (see policy for detail)NoPhysical Capacity Exam RequiredNoValid Driver’s License RequiredNo Experience LevelDirector#LI-JJ1

  • Engineering Training

    3 weeks ago

    Princeton, United States Princeton Plasma Physics Laboratory Full time

    Overview: The Princeton Plasma Physics Laboratory (PPPL) is a world-class fusion energy research laboratory managed by Princeton University for the U.S. Department of Energys Office of Science. PPPL is dedicated to developing the scientific and technological knowledge base for fusion energy. The Laboratory advances the fields of fusion energy and plasma...

  • Fusion Energy Training and Development Manager

    1 day ago

    Princeton, New Jersey, United States Princeton Plasma Physics Laboratory Full time

    About Us:The Princeton Plasma Physics Laboratory (PPPL) is a world-class fusion energy research laboratory managed by Princeton University for the U.S. Department of Energys Office of Science.We are dedicated to developing the scientific and technological knowledge base for fusion energy, advancing the fields of fusion energy and plasma physics research to...

  • Youth Development Director

    5 days ago

    Princeton, New Jersey, United States GREATER SOMERSET COUNTY YMCA Full time

    Job SummaryThe Greater Somerset County YMCA is seeking an experienced Youth Development Director to oversee the development and implementation of youth programs, ensuring a safe and inclusive environment for all participants. The ideal candidate will have a strong background in education, social work, or recreational programming, with excellent communication...

  • Associate Director, Procurement Operations

    2 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Associate Director, Procurement Operations reports to the Executive Director, Facilities Budget, Procurement & Analysis (FBPA), who is a direct report to the Assistant Vice President, Facilities Finance and Administrative Services. The Associate Director leads a team of eight (8) and has 2 direct reports. Reporting to this role is the Manager,...

  • Senior Associate Director of Communications

    2 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewPrinceton University’s Office of the Dean for Research (ODFR) is seeking a Senior Associate Director of Communications to lead communications operations, support the evolving needs of our world-class research community, and enhance ODFR’s impact on campus. The ODFR prides itself on being a service-driven organization with a culture of constant...

  • Global Pharmaceutical Business Development Director

    6 days ago

    Princeton, Florida, United States Otsuka Full time

    Job OverviewAt Otsuka Pharmaceutical Company, we are seeking an Associate Director, Business Development to support global business development activities focusing on due diligence of pre-clinical and clinical stage business development opportunities. This role requires deep scientific knowledge and extensive experience in the pharmaceutical industry,...

  • Associate Creative Director, Art

    3 weeks ago

    Princeton, United States MRM Full time

    MRM for Health is looking for a talented, collaborative Associate Creative Director, Art to join our growing team.This person will work hands on, on projects as well as lead the Creative team in producing a high-quality creative product for the agency’s clients. Along with the account service representatives, the Associate Creative Director maintains...

  • Associate Director, R&D Technology Development

    3 months ago

    Princeton, United States Church & Dwight Full time

    Job Description A collective energy and ambition. A place where you can make a real difference. We’re a company that genuinely cares about our people, our products, our consumers and the environment. Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the...

  • Medical Director of Professional Development

    5 days ago

    Princeton, New Jersey, United States Physician's Practice Enhancement LLC Full time

    Company OverviewPhysician's Practice Enhancement, LLC is a physician-led organization dedicated to enhancing the professional satisfaction and success of its physicians and providers. Our commitment to excellence in patient care, hospital satisfaction, and physician development sets us apart as a leading medical practice.Salary and BenefitsThe estimated...

  • Director Process Development

    5 days ago

    Princeton, United States Life Science People Full time

    The Director of Process Development will lead the process development, optimization, and scale-up of viral vector manufacturing within the organization. This role involves managing a team of process development scientists and engineers, ensuring robust and scalable production processes, and working closely with other departments to meet organizational...

  • Director Process Development

    4 months ago

    Princeton, United States Life Science People Full time

    The Director of Process Development will lead the process development, optimization, and scale-up of viral vector manufacturing within the organization. This role involves managing a team of process development scientists and engineers, ensuring robust and scalable production processes, and working closely with other departments to meet organizational...

  • Director Process Development

    7 days ago

    Princeton, United States Life Science People Full time

    The Director of Process Development will lead the process development, optimization, and scale-up of viral vector manufacturing within the organization. This role involves managing a team of process development scientists and engineers, ensuring robust and scalable production processes, and working closely with other departments to meet organizational...

  • Associate Director, Biostatistic

    4 weeks ago

    Princeton, United States Sun Pharmaceutical Industries Full time

    The Company Sun Pharmaceutical Industries Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world with global revenues of over US$ 5.1 billion. We provide high-quality, affordable medicines trusted by customers and patients in over 100 countries. From humble beginnings in 1983, Sun Pharma has grown to become one of the...

  • Strategic Business Development Director

    6 days ago

    Princeton, New Jersey, United States Caliber Sourcing Full time

    At Caliber Sourcing, we are seeking a Strategic Business Development Director to join our team. This is an exciting opportunity for a seasoned professional to drive business growth and development in a dynamic industry.About the RoleThe Strategic Business Development Director will be responsible for leading business development initiatives across various...

  • QA for QC Manager, Associate Director

    4 weeks ago

    Princeton, United States Galapagos Full time

    Pleased to meet you, we are Galapagos, a dynamic growing Biotech company with offices across Europe and in US, headquartered in Mechelen, Belgium.We are in the business of changing lives. Focusing on high unmet medical needs, we synergize compelling science, technology, and collaborative approaches to create a deep pipeline of best-in-class small molecules,...

  • QA for QC Manager, Associate Director

    3 weeks ago

    Princeton, United States Galapagos Full time

    Pleased to meet you, we are Galapagos, a dynamic growing Biotech company with offices across Europe and in US, headquartered in Mechelen, Belgium. We are in the business of changing lives. Focusing on high unmet medical needs, we synergize compelling science, technology, and collaborative approaches to create a deep pipeline of best-in-class small molecules,...

  • Program Director, Development Strategy

    1 day ago

    Princeton, New Jersey, United States Amicus Therapeutics Full time

    Executive Director RoleAmicus Therapeutics is a biotechnology company dedicated to discovering and developing high-quality medicines for patients with rare metabolic diseases.The Executive Director, Program Management leads cross-functional teams, managing resource allocation, coordination, and execution of development workstreams. This role involves...

  • Director of Youth Development Programs

    5 days ago

    Princeton, New Jersey, United States GREATER SOMERSET COUNTY YMCA Full time

    Job SummaryWe are seeking a highly experienced and passionate Director of Youth Development Programs to lead our team at the Greater Somerset County YMCA. This is an exciting opportunity for a seasoned professional to make a meaningful impact in the lives of young people and their families.

  • Executive Director, Biomedical Research and Development

    7 days ago

    Princeton, Florida, United States Otsuka Full time

    We are seeking a highly skilled and experienced Executive Director to join our team at Otsuka Pharmaceutical Company. As a global healthcare company, we strive to create innovative products that improve human health worldwide.Our ideal candidate will have a strong background in clinical drug development, with experience in the design, execution, and...

  • Senior Director, Business Development

    2 months ago

    Princeton, United States Otsuka Full time

    Job Summary Reporting to the Executive Director of Business Development, the Director/Senior Director, Business Development will support global business development transactions. The role requires extensive experience in the pharmaceutical industry, along with a strong scientific and development background, proven project and people leadership, business and...