Sales Manager

3 weeks ago

Mason, United States Great Wolf Lodge Full time

Pay: $0per year - $0 per year


At Great Wolf theSales Manager strategically targets high margin sales opportunitiesand converts those opportunities to sales wins, achieving assignedgoals and contributing to the overall success of theLodge.


EssentialDuties &Responsibilities

  • Developand execute comprehensive outbound prospecting strategy to securenew and existing group room and event business, specificallytargeting shoulder and off-peak groups
  • Increasemarket share through effective networking, research and businessdevelopment activities in order to target, solicit and win newbusiness
  • Convert group and meeting inquiries tosales via fast response time, exceptional sales skills and diligentclient service
  • Represent Great Wolf at localand regional trade and travel shows in accordance with Lodgestrategy to promote Groups brand and uncover newopportunities
  • Demonstrate strong accountmanagement fundamentals, including effective entry of allactivities in CRM system, tracing next steps, pipeline managementand setting future meetings.
  • Build and maintainkey client relationships, generating repeat business and lifetimevalue
  • Prepare compelling group proposals, salesmaterials and contracts that result in saleswins
  • Deliver on assigned group room andcatering sales goals that contribute to the overall financialsuccess of the lodge
  • Exercise appropriateauthority to skillfully negotiate contracting terms including, butnot limited to, pricing for meeting room rental and audiovisual
  • Submit a weekly report to the directorof sales and catering documenting sales activities, convertedbusiness and pipeline progression
  • Create andupdate quarterly sales action plans outlining business developmentobjectives and market segment strategy
  • Provideconsultation/advice to clients on all aspects of lodge's facilitiesand services when proposing and contracting groups andevents
  • Monitors room blocks and communicateswith appropriate property personnel on a weekly basis regardinggroup room pick-ups, rooming lists,etc.
  • Represent the lodge in investigating andresolving any group complaints or conflicts including, but notlimited to: billing issues, misplaced items, reservations andcontract discrepancies
  • Complete Banquet EventOrders (BEOs) and Resumes for clients and operations departments tocommunicate specific needs, contracted/agreed-upon details andpricing for the meeting, event orprogram
  • Provide detailed information onmeeting-specific needs throughout the entire booking process fromnegotiation through departure
  • Enter accuraterooming lists, routing information, tax-exempt status andverification of payment in Company softwaresystems
  • Maintain Posting Master (PM) accountledger by keeping track of all open PMaccounts


BasicQualifications &Skills

  • Bachelor’sdegree in hotel/hospitality or related field, or equivalentcombination of education/experience
  • Minimum 4years in sales with specific experience in hospitalityevent/conference sales
  • Demonstrated proficiencyin Microsoft Office Suite
  • Successful completionof criminal background check and drugscreen
  • Successful Department of Motor Vehiclecheck
  • Professional communication skills bothverbal andwritten


DesiredQualifications &Traits

  • Significantcustomer service experience
  • Strong problemsolving and organizational skills
  • Attention todetail and ability to exceed qualitystandards
  • Enthusiastic and positiveenergy
  • Multi-taskingability


PhysicalRequirements

  • Able tolift up to 20lbs
  • Able to bend, stretch, andtwist
  • Able to stand or sit for long periods oftime


EqualOpportunity Employer/Protected Veterans/Individuals withDisabilities

The contractor will not discharge orin any other manner discriminate against employees or applicantsbecause they have inquired about, discussed, or disclosed their ownpay or the pay of another employee or applicant. However, employeeswho have access to the compensation information of other employeesor applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individualswho do not otherwise have access to compensation information,unless the disclosure is (a) in response to a formal complaint orcharge, (b) in furtherance of an investigation, proceeding,hearing, or action, including an investigation conducted by theemployer, or (c) consistent with the contractor’s legal duty tofurnish information. 41 CFR 60-1.35(c)

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