Front Desk/Switchboard Operator

2 weeks ago

Hickory, United States Aledade Full time

Location: Unifour Family Practice

Position: Front Desk/Switchboard Operator


About Us:

Join our dynamic medical practice team dedicated to providing excellent patient care We are a busy and growing practice with a focus on creating a supportive and efficient environment for both our patients and staff. We are currently looking for a Front Desk/Switchboard Operator to join our team.


Position Overview:

The Switchboard Operator will be the first point of contact for patients, responsible for handling phone calls and processing incoming faxes. This individual will play a key role in ensuring smooth communication within the practice. Additionally, the Switchboard Operator will be cross-trained to assist with patient check-in and check-out processes.

Key Responsibilities:
  • Answer and direct incoming phone calls in a professional and courteous manner.
  • Process and distribute incoming faxes accurately and efficiently.
  • Assist with scheduling patient appointments.
  • Provide information to callers and route messages to appropriate staff members.
  • Cross-train to assist with patient check-in and check-out, ensuring smooth and friendly patient flow.
  • Maintain confidentiality and handle sensitive information following HIPAA guidelines.
  • Perform other administrative duties as needed to support the practice.
Qualifications:
  • High school diploma or equivalent.
  • Excellent communication and customer service skills.
  • Ability to handle a multi-line phone system.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Prior experience in a medical office is a plus, but not required.
  • Familiarity with basic office equipment (fax machines, scanners, etc.).
  • Willingness to learn and take on additional responsibilities.
What We Offer:
  • Comprehensive benefits package, including health insurance.
  • Paid time off.
  • A supportive team-oriented environment.

How to Apply:

If you are a friendly, detail-oriented individual looking for an opportunity to join a great team, please submit your resume.


Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.

PDN-9d7fedf9-1d6f-4285-b378-cee882d9801d

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