Client Experience Coordinator
1 month ago
McGuireWoods is seeking a Client Experience Coordinator to join our team. In this role, you'll be integral to supporting the firm's Client Experience initiatives. Responsibilities include providing comprehensive support to our Anchor Client program, managing and analyzing client feedback, and ensuring efficient operations for our key client teams. This position is available in our Richmond, Charlotte, or Chicago offices.
McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834.Diversity and inclusion are essential to how we do business, informing how we recruit, retain and promote lawyers and staff to serve clients. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance.Our Applicant Disclosures describe your rights. OurPrivacy Statement describes how we will process and safeguard your personal data.
Responsibilities:- Managing internal Anchor Client resources and keeping individual Anchor Client budgets up to date and accurate.
- Overseeing the firm's client feedback tracking tool in HighQ.
- Acting as a liaison between relevant managers (events, business development, communications) to address specific client needs.
- Collaborating with the events team to assist with client-facing events and partnerships.
- Scheduling recurring meetings and preparing meeting materials for relationship partners, client manager teams, and the CX team.
- Coordinating client research requests and relationship analysis.
- Assisting with alumni-related outreach and events.
- At least 3 years of administrative experience in a legal and/or corporate setting.
- Bachelor's degree in a relevant business-oriented discipline or equivalent educational background.
- Established technical proficiency (experience in HighQ, PowerBI, Foundation, DealCloud, and Excel preferred).
- Demonstrated proficiency in client service, analytical thinking, and problem-solving.
- Exceptional project and time management abilities.
- Excellent written and verbal communication skills.
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