Tech Ops Administrator
1 month ago
Job Title: Tech Ops Administrator
Location: Redmond, WA OR Atlanta, GA
Company: Zachary Piper Solutions
Clearance Required: Full Scope w/ Polygraph
Full Job Description:
Zachary Piper Solutions is looking for a Tech Ops Administrator to join a growing team with a highly credible prime contractor, in support of a government agency. This position will be fully on-site and require a full scope clearance due to the scope of the work.
Responsibilities/Overview:
Monitor and report deployment flow to ensure operational functionality and escalate issues promptly and accurately back to the deploying teamIdentify and drive fixes with feature teams for volume driversRun documented deployment scripts and proceduresCoordinate restoration actions with other teamsSupport outage restoration actions, escalating within published SLAs or when indicated by procedureDocument all investigative and restorative actions in designated system of record for audit purposes and root cause investigationsIdentify and drive recovery levers with feature teamsProblem solving, troubleshooting, and debugging expertise to mitigate customer or service outagesUpdate standard operation procedures and technical training guides documentation as neededRequired Qualifications:
Excellent customer service skills and focusEducation: Bachelor’s Degree in a similar field or equivalent combination of IT training and practical IT experienceAdaptable to a fast pace environment with changing proprietiesAbility to execute work with precision in time sensitive outage scenariosCapability to communicate effectively through written and oral EnglishAbility to perform work under continuous deadline pressureMust be open to shift work as 24/7 support is neededActive Full Scope ClearanceTech Ops Administrator, IT support, system administration, network management, troubleshooting, cloud services, infrastructure management, security protocols, data backup, user support, software installation, monitoring systems, performance optimization, technical documentation, project management, ITIL, DevOps, automation, scripting, vendor management, compliance, problem-solving skills, communication skills, full scope clearance, Atlanta, Georgia, Redmond, Washington, relocation.
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