Experiential Program Manager- Clinical Training

SOP-Experiential Prog-450203

Student Services

10/11/2024

11/08/2024

No

Permanent Staff (EHRA NF)

Experiential Program Manager- Clinical Training

EHRA Non-Faculty

20007248

NF0008571

Full-Time Permanent

1

40

North Carolina, US

Dependent upon qualifications and experience.

11/11/2024

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The UNC Eshelman School of Pharmacy is one of 5 health science schools (Pharmacy, Nursing, Dentistry, Public Health, and Medicine) at the University of North Carolina at Chapel Hill. Chapel Hill is located near the prestigious Research Triangle Park of North Carolina and there is a strong history of collaboration with external partners in the area. The UNC Eshelman School of Pharmacy is a nationally recognized leader in pharmacy practice, education, and research committed to developing leaders who make a positive difference on human health worldwide. The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students. The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact. In 2024, the UNC Eshelman School of Pharmacy was once again named the No. 1 Doctor of Pharmacy degree (PharmD) program by U.S. News & World Report ranking.

Our Vision is to be the global leader in pharmacy and pharmaceutical sciences. Our Mission is to prepare leaders and innovators to solve the world’s most pressing health care challenges. We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.

Experiential education, specifically early, continual, and immersive clinical learning, is a hallmark and guiding principle for our PharmD curriculum. The Office of Experiential Programs (OEP) complements the School’s academic mission and is responsible for (1) building and sustaining strategic partnerships for the delivery of the experiential education program; (2) creating the vision and learning outcomes for these experiences in collaboration with our experiential partners and the School; (3) forming the practice site teams needed to fully execute on implementing these experiences; (4) increasing engagement of preceptors in contemporary preceptor training and development programs; (5) providing support services to our students and practice sites; (6) overseeing operations to maintain ~200 students per month completing practice experiences 12 months annually; and (7) assessing and sharing the results of our experiential program internally and externally.

The Experimental Program Manager- Clinical Training is responsible for providing the strategic leadership essential to having the required clinical agency contracts, engage directly with students to ensure that the experiential training requirements are met for experiential training, and in ensuring clinical site requirements are managed appropriately. The incumbent must also ensure adherence to University and School of Pharmacy policies and procedures, accreditation standards, clinical agency contractual obligations, and state law. This position negotiates the terms of the clinical affiliation agreements and directs the implementation and management of the health, safety, and legal experiential training requirements for all enrolled students. The Program Manager will also provide ongoing and annual review and maintenance of preceptor and site documentation, with a focus on quality improvement initiatives for scheduling software. Additionally, the position will support exploration and implementation efforts in AI integration, including but not limited to overseeing software updates and changes to enhance program efficiency. The role involves managing experiential training requirement records, translating contractual language into student requirements, updating experiential training requirement policies, working with students for training requirements and contract-related matters, and serving as the primary liaison with internal and external clinical agency representatives. The Program Manager reports to the Director of Experiential Programs and collaborates closely with the Assistant Dean of Experiential Curriculum. The incumbent also serves as the primary liaison for the School of Pharmacy with the Office of the University Council relative to the execution of clinical agency contracts.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities associated with the delivery and/or management of student support functions, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and at least 1 year of relevant experience in substitution.

The incumbent must also have a demonstrated ability to:
* Work independently with minimal supervision and as part of a team contributing to team efforts
* Organize and implement workflows focused on a high degree of accuracy and attention to detail
* Work under pressure, multitask, manage competing obligations/deadlines, and prioritize responsibilities and deadlines in an often-changing environment
* Proactively identify and independently solve complex problems
* Communicate (e.g. written and verbal) and collaborate effectively with a wide variety of internal and external constituents
* Ensure a strong customer service focus while also holding students accountable to meeting experiential training requirements for external clinical partners

Advanced degree preferred. Preferred post-Baccalaureate degree in business administration, public administration, law, or related business area; Preferred at least 3-5 years of relevant experience that includes extensive use of database programs. For candidates with >5 years of relevant experience, an undergraduate degree may be accepted. All degrees must be received from appropriately accredited institutions.

Experiential Program-Related Qualifications, Competencies and Experience:
* Experience with AI integration and implementing software development changes for program and service enhancement
* Experience with the ongoing review and maintenance of documentation in administrative systems, aimed at supporting quality improvement initiatives
* Knowledge of contract law and experience in contract negotiations
* Experience in the drafting, processing, negotiating and/or administration of legal contracts/agreements/memorandums of understanding.
* Relevant experience in clinical agency requirement implementation and/or management
* Experience administering programs and services
* Experience in student affairs on a college/university campus is preferred
* Proficiency in Microsoft Office platforms and database management

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.