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Sales Support

2 months ago

Louisville, United States Vaco Full time

Position Overview: The Inside/Online Sales Support Specialist plays a crucial role in assisting the sales team by providing exceptional support to clients and prospects through online channels and direct interactions. This role involves handling inquiries, processing orders, maintaining customer records, and ensuring a seamless sales experience. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Customer Interaction: Serve as the primary point of contact for customers and prospects via phone, email, live chat, and other online platforms, addressing inquiries and providing information about products or services.
  • Order Processing: Manage and process sales orders, ensuring accuracy in order entry, confirmation, and fulfillment. Follow up on orders to ensure timely delivery and resolution of any issues.
  • Sales Support: Assist the sales team by preparing quotes, proposals, and sales presentations. Maintain and update customer records in the CRM system.
  • Product Knowledge: Develop and maintain a deep understanding of our products or services to effectively address customer needs and provide accurate information.
  • Customer Relationship Management: Build and maintain strong relationships with customers, providing exceptional service and support to enhance customer satisfaction and retention.
  • Problem Resolution: Handle and resolve customer complaints, issues, or discrepancies in a timely and professional manner, escalating issues to the appropriate team members when necessary.
  • Reporting: Generate and analyze sales reports and metrics, providing insights and recommendations to improve sales performance and customer experience.
  • Administrative Tasks: Perform general administrative duties related to sales support, including data entry, filing, and documentation.
  • Collaboration: Work closely with the sales, marketing, and customer service teams to ensure alignment and effective execution of sales strategies and initiatives.

Qualifications:

  • Education: High school diploma or equivalent; associate’s degree or bachelor’s degree in Business, Marketing, or a related field preferred.
  • Experience: Minimum of [X] years of experience in sales support, customer service, or a related role.
  • Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers and team members.
  • Technology: Proficiency in CRM software (e.g., Salesforce, HubSpot), office productivity tools (e.g., Microsoft Office Suite), and online communication platforms.
  • Customer Service: Excellent customer service skills, with a focus on delivering high-quality support and resolving issues effectively.
  • Organizational Skills: Strong organizational and multitasking abilities, with attention to detail and accuracy in order processing and data management.
  • Problem-Solving: Ability to handle and resolve issues in a proactive and solution-oriented manner.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.