Help Desk Specialist II
2 months ago
The Help Desk Specialist (HDS) provides internal and external support to CorVel users and CorVel customers. During a normal help desk request, a Help Desk Specialist will listen to the details of the issue, pose questions that will narrow down the issue and resolve or escalate the issue as needed. The Help Desk Specialist must document, track, and monitor issues to ensure a timely resolution. The Help Desk Specialist must possess excellent communication skills including verbal, written, and telephone etiquette as well as possess above average ability to interpret, analyze, troubleshoot, and resolve technical issues. The HDS must be decisive, conscientious, and interact well in a team environment. Must have a strong desire to learn and be able to follow policies and procedures. The HDS will work under general supervision. Candidate must have a strong working knowledge of and experience with computer hardware, software, connectivity, and peripheral devices in a diverse environment.
This is a remote role. Work hours are 7am - 4pm Pacific Time.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Work in a fast-paced corporate environment with customers to resolve IT related issues. Use remote support software to resolve computer related issues. Use ticketing software to input computer related issues, and escalate to other IT Departments as needed. Rely on experience and judgment to plan and accomplish goals. Perform a variety of complicated tasks in which a wide degree of creativity and latitude is expected.KNOWLEDGE & SKILLS:
Interpersonal: Must possess excellent communication skills and telephone etiquette. Position deals with customers on the telephone working on minor to complex computer related issues. Ability to empathize with non-technical customers, and help resolve IT related issues in a timely manner. Must be a team player, and work well in a team environment. Mental: Ability to spend long periods on the telephone working with non-technical customers to resolve computer related issues. Requires ability to switch between tasks quickly, high-level organization skills, and an analytical mindset. At least three years of experience working in a corporate environment resolving issues with Microsoft Technologies.EDUCATION & EXPERIENCE:
High School Diploma CompTIA A+ Certification Customer Service Background. Experience working in a high-volume Call Center, Help Desk, or Customer Service environment.PAY RANGE:
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range: $21.16 - $34.04 per hour
A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
ABOUT CORVEL:
CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
#LI-Remote
-
IT Help Desk Technician II
6 days ago
Portland, United States TEC Equipment Full timeIT Help Desk Technician IIReq # 2024-3347Job LocationsUS-OR-PortlandCategory Information TechnologyType Regular Full TimeAbout UsHeadquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC...
-
Senior Help Desk Specialist
3 weeks ago
portland, United States Bernstein Shur Full timeBernstein Shur, a New England-based law firm advising clients across the U.S. and internationally, seeks a Senior Help Desk Specialist for its Portland, Maine office.Job SummaryWe’re seeking an initiative-taking, team-oriented IT professional with strong technical skills to join our Help Desk team. This role is ideal for someone who can work independently...
-
Senior Help Desk Specialist
3 weeks ago
portland, United States Bernstein Shur Full timeBernstein Shur, a New England-based law firm advising clients across the U.S. and internationally, seeks a Senior Help Desk Specialist for its Portland, Maine office.Job SummaryWe’re seeking an initiative-taking, team-oriented IT professional with strong technical skills to join our Help Desk team. This role is ideal for someone who can work independently...
-
Senior Help Desk Specialist
3 weeks ago
Portland, United States Bernstein Shur Full timeBernstein Shur, a New England-based law firm advising clients across the U.S. and internationally, seeks a Senior Help Desk Specialist for its Portland, Maine office.Job SummaryWe’re seeking an initiative-taking, team-oriented IT professional with strong technical skills to join our Help Desk team. This role is ideal for someone who can work independently...
-
Help Desk Technician
2 weeks ago
Portland, United States Insight Global Full timeJOB DESCRIPTIONWe are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and...
-
Help Desk Technician
2 weeks ago
Portland, United States Insight Global Full timeJOB DESCRIPTIONWe are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and...
-
Help Desk Technician
2 weeks ago
portland, United States Insight Global Full timeJOB DESCRIPTIONWe are seeking a motivated and skilled Helpdesk Technician to join our team in Portland, OR. The ideal candidate will provide exceptional over-the-phone and in-person technical support to all client locations, with a primary focus on the Portland area. This role involves supporting internal employees’ technology needs, particularly Dell and...
-
IT Service Desk Specialist
4 months ago
Portland, United States TWO95 International Full timeTitle: IT Service Desk Specialist Location: Portland, Oregon Duration: 11 months Term (Contract) Roles & Responsibilities The person selected to fill this position will be expected to provide quality first level computer help via phone and/or email; (Tier I) incident/problem tracking, escalation and communication; computer access request processing, and IT...
-
Accreditation and Compliance Specialist II
3 weeks ago
Portland, United States MaineHealth Full timeDescription MaineHealth Corporate Professional - Nonclinical Req #: 3817 This is a 32-hour position, working 5 days a week. The Accreditation and Compliance Specialist II will assist leaders and managers in assessing adherence to accreditation and licensing standards, support efforts to improve and maintain adherence to standards by providing reports to...
-
Tier 1 IT Help Desk Technician
6 days ago
Portland, United States Harder Mechanical Contractors Full timeHarder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Richmond, CA and Salt Lake City, UT. As a Tier 1 IT Help...
-
Tier 1 IT Help Desk Technician
4 days ago
Portland, United States Harder Mechanical Contractors Full timeHarder Mechanical is one of the nation’s largest mechanical contractors with an outstanding reputation for working safely, meeting tough schedules, and delivering quality projects. Based in Portland Oregon, we work primarily in the 11-western states with regional offices in Reno, NV; Phoenix, AZ; Richmond, CA and Salt Lake City, UT. As a Tier 1 IT Help...
-
Service Desk Technician I
5 months ago
Portland, United States Central City Concern Full timeJob Details Description Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies...
-
Portland, United States City of Portland Full timeAbout the Position:Portland Street Response is hiring an Administrative Specialist II to join our Administrative Team. The Admin II will work closely with our Admin III to complete all tasks associated with responder crew scheduling and timekeeping a Administrative Specialist, Behavioral Health, Administrative, Specialist, Healthcare
-
Portland, United States City of Portland Full timeAbout the Position:Portland Street Response is hiring an Administrative Specialist II to join our Administrative Team. The Admin II will work closely with our Admin III to complete all tasks associated with responder crew scheduling and timekeeping a Administrative Specialist, Behavioral Health, Administrative, Specialist, Healthcare
-
Human Services Specialist I or II
5 days ago
Portland, Maine, United States Commonwealth of Virginia Full timeJob OverviewThe Commonwealth of Virginia is seeking a highly skilled and motivated Human Services Specialist I or II to join our team. This role offers the opportunity to make a meaningful impact in the lives of individuals and families, while developing valuable skills and expertise.
-
Front Desk Associate
2 months ago
Portland, United States Marriott Full timeAdditional Information Full time position plus benefits, Pay: $21.50/hour Job Number 24156167 Job Category Rooms & Guest Services Operations Location Residence Inn Portland Downtown/Pearl District, 1150 NW 9th Avenue, Portland, Oregon, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...
-
Administrative Specialist II-Medical Education
3 weeks ago
Portland, United States MaineHealth Full timeDescription Maine Medical Center Clerical/Administrative Support Req #: 3890 This Per Diem Administrative Specialist II supports our Undergraduate Medical Education (UME) programs in MaineHealth's Department of Medical Education. The position is responsible for coordinating the day-to-day activities of the administrative operations while working closely...
-
Front Desk Associate
1 month ago
Portland, Maine, United States Westin Portland Harborview Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.ResponsibilitiesGuest Service: Greet...
-
Portland, United States Grateful Heart Veterinary Hospital Full time $18 - $20Veterinary Hospital Front Desk Client Care Specialist/ReceptionistGrateful Heart Veterinary Hospital, a new state of the art Veterinary clinic located in the bustling Boise/ Eliot neighborhood on North Vancouver Ave, is looking to add a Client Care Specialist/ Receptionist to our team of super stars.Our ideal candidate is highly skilled at providing...
-
Portland, United States MaineHealth Full timeDescription Maine Medical Center Clerical/Administrative Support Req #: 295 Under the general direction of a Director or Senior Director, the Administrative Specialist II performs a combination of administrative, project, and secretarial work. The position is responsible for coordinating the day-to-day activities of the assigned department and...
