Safety Desk Supervisor

Found in: Talent US A C2 - 2 weeks ago

Boston, United States Transdev Inc. Full time

The Safety Desk Supervisor (SDS) isresponsible for the provision of safety services to Driversrequesting assistance.

Why WorkWithUs?

  • $54,920.29annual pay rate(exempt)
  • Fulltime employment with work year-round – not just during the schoolyear
  • Medical, Dentaland Vision
  • Short/longterm disability and lifeinsurance
  • Holidaypay
  • Paid timeoff
  • 401(K) with aCompanymatch
  • Employeeassistanceprogram
  • Ability toadvance yourcareer

Responsibilities:

  • EnsureRSS’s operate in strict compliance with the contract between BPSand Transdev
  • Maximizesassets by efficient assignment of RSS's and Radio Cars to ensureadequate planned assignments are completed in a timely andefficientmanner.
  • Dispatchemergency responders (Police/Fire/EMTs), asnecessary.
  • Ensure allnotifications are completed accurately, promptly, documented anddispersed to the properparties.
  • Ensure timelyfollow-up and documentation is provided writing skills asneeded.
  • Ensure staffare proficient with all equipment (radio, lap-top & safetyvehicle) and applications, instruct asnecessary.
  • Demonstrateand ensure professional radioprotocol.
  • Conductmonthly inspections of vehicles and associatedequipment.
  • Maintainprofessional communication with BPSDOT, TD Operations andMaintenance, schools, public safety officials, andparents.
  • Followprotocols and best practices to ensure smooth operations andseamless transitions betweenpersonnel.
  • Attendmonthly meetings to review performance objectives employeeconcerns.
  • Attendtraining courses whenrequired.
  • Ability towork in a high paced environment and be able to make quickdecisions.
  • Followcompany policies andprocedures.
  • Performother duties asassigned.

Education,Licensing, and CertificationsRequired:

  • HighSchool diploma required or equivalent, such as aG.E.D.

ExperienceRequired:

  • Aminimum of one (1) year of transportation dispatching and/orcustomer serviceexperience.

Skillsand KnowledgeRequired:

Toperform this job successfully, an individual must be able toperform each essential duty satisfactorily. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. The requirements listed beloware representative of the knowledge, skill, and/or abilityrequired.  

  • Must be able towork flexible shifts, periodic additional hours, to ensure adequatecoverage.
  • Must be ableto demonstrate poise, tact, diplomacy and possess good judgment anddiscretion.
  • Excellentcommunication skills both verbal andwritten.
  • Detailoriented, well organized, and possess effective time managementskills.
  • Provencustomer service and interpersonalskills.
  • Generalknowledge of Windows-based computer operating system and MicrosoftOffice package.
  • Mustbe able to work as a member of theteam.
  • Ability tointeract professionally with internal and external customers on alllevels and be able to work well with diversegroups.
  • Ability toadapt and remain flexible in a fast-pacedenvironment.
  • Able touse multi-line phone system, radio, and handle multiple tasksconcurrently.
  • Travelrequirement outside of immediate area (as a percent)

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