Client Service Representative

3 weeks ago

PinetopLakeside, United States Aspen Ridge Animal Hospital Full time
About Aspen Ridge Animal Hospital
​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and deserve. We stress proactive medicine and progressive surgical procedures to maintain healthy, happy animals throughout their lives. We take a lifespan approach to each of our patients. We are dedicated to being there from puppy/kitten vaccinations through the illnesses and traumas, and eventually the geriatric years until the end of the pet’s life.

Position Purpose
Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.  In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.  The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Certified Technician Competencies
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.  Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members.  Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners.  Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications
  • Full or part-time
  • Ability to work on weekends
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE


Benefits Offered
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

  • Client Service Representative

    4 weeks ago

    Pinetop-Lakeside, United States Aspen Ridge Animal Hospital Full time

    Job DescriptionAbout Aspen Ridge Animal Hospital​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they...

  • Client Service Representative

    1 month ago

    Lakeside, United States Heartland Veterinary Partners LLC Full time

    **About Aspen Ridge Animal Hospital** We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and deserve. We...

  • Client Service Representative

    3 weeks ago

    Lakeside, United States Aspen Ridge Animal Hospital Inc Full time

    About Aspen Ridge Animal Hospital ​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and...

  • Client Service Representative

    3 weeks ago

    Lakeside, United States Aspen Ridge Animal Hospital Full time

    About Aspen Ridge Animal Hospital ​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and...

  • Client Service Representative

    4 weeks ago

    LAKESIDE, United States Aspen Ridge Animal Hospital Full time

    About Aspen Ridge Animal Hospital ​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and...

  • Account Representative

    4 weeks ago

    Pinetop-Lakeside, United States Carin Rubin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Carin Rubin State Farm is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify...

  • Account Representative

    3 weeks ago

    Pinetop-Lakeside, United States Carin Rubin - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Carin Rubin State Farm is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify...

  • Client Service Representative

    3 weeks ago

    Lakeside, Arizona, 85929, Navajo County, AZ, United States Aspen Ridge Animal Hospital Part time

    About Aspen Ridge Animal Hospital ​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and...

  • Client Service Representative

    4 weeks ago

    Lakeside, AZ, United States Aspen Ridge Animal Hospital Full time

    About Aspen Ridge Animal Hospital ​​​​​​We value the relationship, continued trust, and goodwill we establish with our clients. Our top priorities are courtesy, respect, patience, education, and understanding with clients and their pets. We treat our patients as if they were our pets and offer clients the superior service that they desire and...

  • Customer Service Representative

    4 weeks ago

    Lakeside, United States The Contractor Consultants Full time

    **Join Mueller Landscape Inc as a Customer Service Representative!** **Job Title: Customer Service Representative** **Company Name: Mueller Landscape Inc** **Pay: $19.00 - $20.00 per hour** **Full Job Description** **Who is Mueller Landscape?** Mueller Landscape Inc is a local San Diego County family-owned landscape, lawn, and garden maintenance...

  • Customer Service Representative

    2 weeks ago

    Lakeside, United States MUELLER LANDSCAPE INC Full time

    **Join Mueller Landscape Inc as a Customer Service Representative!** **Job Title: Customer Service Representative** **Company Name: Mueller Landscape Inc** **Pay: $19.00 - $20.00 per hour** **Full Job Description** **Who is Mueller Landscape?** Mueller Landscape Inc is a local San Diego County family-owned landscape, lawn, and garden maintenance...

  • Customer Service Representative

    4 weeks ago

    Lakeside, United States Lakeside Water District Full time

    **Customer Service Representative** I Onsite - Lakeside, CA Salary Range - $54,696 - $71,104 Annually Application Deadline - June 16, 2024 **Lakeside Water District** About the Position Under general supervision, the Customer Service Representative performs a variety of functions vital to delivering capable customer service and inner office functionality;...

  • Customer Service Representative

    4 weeks ago

    Lakeside, United States U-Haul Full time

    Location: 3761 W White Mountain Blvd, Lakeside, Arizona 85929 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Lakeside, United States U-Haul Full time

    Location: 3761 W White Mountain Blvd, Lakeside, Arizona 85929 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    Lakeside, United States MUELLER LANDSCAPE INC Full time

    **Benefits/Perks** - Competitive Compensation - Part-Time Morning and Afternoon Shifts - No Weekend Hours **Job Summary** **Responsibilities** - Identify the reason for the customer’s call, collect relevant information and provide solutions - Refer to premade scripts for a variety of customer service topics - Use best practices in customer service...

  • Experienced Customer Service Representative

    3 weeks ago

    Lakeside, United States Government Employees Insurance Company Full time

    Customer Service Representative – San Diego, CASalary: $20.35 per hour / $41,005.25 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our San Diego office. This...

  • Member Services Representative

    5 days ago

    Lakeside, California, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsOpportunity for advancementJOIN OUR TEAMAt One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance peoples lives with an affordable, high-end fitness experience. We Set the Tone as such task...

  • Member Services Representative

    1 month ago

    Lakeside, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree uniformsOpportunity for advancementJOIN OUR TEAM!At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance peoples lives with an affordable, high-end fitness experience. We Set the Tone as such task...

  • Member Services Representative

    4 weeks ago

    Lakeside, United States Planet Fitness Full time

    JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience." We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the...

  • Member Services Representative

    3 weeks ago

    Lakeside, United States Planet Fitness Full time

    JOIN OUR TEAM! At One World Fitness (Planet Fitness), our focus is always on doing the next right thing. This by making a positive impact in our communities to enhance people's lives with an affordable, high-end fitness experience." We Set the Tone" as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the...