MDC Information Center Advisor
2 weeks ago
Location: Wolfson Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 1006940
Job Details
Job Family
STAFF- Support Non- Exempt (SNE)Grade
12Salary
$21.31 - $26.65Department
MDC Information Center & District RecruitmentReports To
DirectorClosing Date
June 17, 2024FLSA Status
Non- ExemptFirst Review Date
April 25, 2024
Job SummaryThe MDC Information Center Advisor responds to telephone calls, e-mail inquiries, and live chats from current and prospective students and ensures follow-up communication. This position supports college campaigns and provides students with recommendations regarding academic advisement, career related topics, financial aid, registration, and resources.
Duties & Responsibilities- Provides academic advisement to new, current, transfer, transient, undecided, and reverse transfer students
- Assists students with the selection of programs of study
- Resolves student advisement and enrollment issues
- Assists students with course scheduling and academic planning
- Provides information regarding eligibility requirements
- Participates in scheduled training activities and workshops
- Provides information about graduation and verifies graduation eligibility
- Provides admission assessment, registration and financial aid information
- Participates in recruiting activities
- Performs other duties as assigned
- Bachelor’s degree from a regionally accredited institution in a related field and three (3) years of related experience
- All degrees must be from a regionally accredited institution
- Knowledge and understanding of College organization, goals and objectives, and policies and procedures
- Knowledge of academic advising principles and practices
- Ability to work collaboratively in a team environment
- Ability to interpret and apply college policies and procedures using professional judgment and common sense
- Knowledge of Microsoft office software and student information systems
- Ability to maintain a high level of poise and professionalism at all times
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Outstanding customer service skills and ability to resolve problems in a calm, understanding and helpful manner
- Ability to logically analyze problems and determine the appropriate action to be taken for resolution
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to work a flexible schedule to include evening and weekend assignments
- Ability to work effectively in a multi-ethnic and multi-cultural environment with students, faculty, and staff
Bilingual Preferred (English/Spanish)
PreferencesCertain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.
Additional RequirementsThe final candidate is to successfully complete a background screening and reference check process.
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