Current jobs related to Manager, Customer Service - Kennesaw GA - CarMax
-
Customer Service Account Manager
1 month ago
Kennesaw, Georgia, United States LHH Recruitment Solutions Full timeJob Title: Customer Service Account ManagerWe are seeking a highly skilled Customer Service Account Manager to join our team at LHH Recruitment Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer service, managing customer relationships, and ensuring seamless service delivery.Key...
-
Customer Service Account Manager
4 weeks ago
Kennesaw, Georgia, United States LHH Recruitment Solutions Full timeJob Title: Customer Service Account ManagerAt LHH Recruitment Solutions, we are seeking a highly skilled Customer Service Account Manager to join our team. This role is responsible for generating quotes, processing orders, and ensuring prompt delivery of goods to our customers.Key Responsibilities:Generate quotes for labor, spare parts, and service...
-
Customer Service Account Manager
1 month ago
Kennesaw, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLocation: Kennesaw, GAPay Rate: $22 per hour (Direct Hire)Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (In-Office)Job Summary:LHH Recruitment Solutions is seeking Customer Service Account Manager. This position entails generating quotes, processing orders, liaising with suppliers, ensuring prompt delivery of goods, and...
-
Customer Service Account Manager
1 month ago
Kennesaw, Georgia, United States Ajilon Full timeAjilon **Job Summary** We are seeking a highly skilled Customer Service Account Manager to join our team at Ajilon. As a key member of our healthcare network, you will be responsible for providing exceptional customer service to patients and physicians. **Key Responsibilities:** * Answer incoming calls in a friendly and professional manner * Assist...
-
Customer Service Account Manager
1 month ago
Kennesaw, Georgia, United States Ajilon Full timeAjilon **Job Summary:** As a Customer Service Representative at Ajilon, you will be responsible for providing exceptional customer service to patients and physicians. **Key Responsibilities:** * Answer incoming calls in a friendly and professional manner * Assist patients and physicians with questions and inquiries * Communicate with patients and take...
-
Customer Service Representative
5 months ago
Kennesaw, United States PPG Industries Full timeResponsible for the timely and accurate order management of assigned international customer orders daily. Communicates with the customer to establish overall customer status. Spend time interacting with customers via inbound calls and email, entering Customer Service Representative, Customer Service, Representative, Retail, Manufacturing, Sales
-
Customer Service Ambassador
2 weeks ago
Kennesaw, Georgia, United States David's Bridal Full timeCustomer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in making this happen.Key Responsibilities:Provide top-notch customer service to all customers, ensuring a friendly, positive,...
-
Customer Service Representative
2 weeks ago
Kennesaw, Georgia, United States Planet Fitness Full timeJob OverviewThe Member Services Representative plays a vital role in delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.Key ResponsibilitiesProvide top-notch customer service, ensuring a positive experience for all interactions.Manage front desk activities, including answering phones, checking members in,...
-
Customer Service Assistant
2 months ago
Kennesaw, United States McNichols Company Full timeWith 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products", including Perforated and Expanded Metals, Wire Mesh, and Designer Metals, as well as a complete line of Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high...
-
Customer Service Account Manager
1 month ago
Kennesaw, United States Ajilon Full timeAjilon - JobID: 42A1B8A8-9AE7-44C6-A9D2-DB86FDF18025 [Medical Office Assistant] As a Customer Service Representative at Ajilon, you'll: Answer heavy incoming calls in a friendly and professional manner; Assist patients and physician with questions and inquiries; Communicate with patients and take details notes from conversations; Schedule appointments for...
-
Customer Service Specialist
3 weeks ago
Kennesaw, United States Delta Electronics Americas Full timeCustomer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Specialist
2 weeks ago
Kennesaw, United States Delta Electronics (Americas) Full timeCustomer Service Specialist Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Specialist
3 weeks ago
Kennesaw, United States Delta Electronics Americas Full timeCustomer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Specialist
3 weeks ago
Kennesaw, United States Delta Electronics Americas Full timeCustomer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Specialist
2 weeks ago
kennesaw, United States Delta Electronics Americas Full timeCustomer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Specialist
3 weeks ago
Kennesaw, United States Delta Electronics Americas Full timeCustomer Service SpecialistDelta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and...
-
Customer Service Technical Associate
2 weeks ago
Kennesaw, United States Wolters Kluwer N.V. Full timeAt Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Teams top priority is to make our customers successful and to ensure that their experience using Wolters Kluwers products is delightful, by delivering hi Customer Service, Service Tech, Technical, Associate, Product Management, Customer Experience, Technology,...
-
Customer Success Manager
4 weeks ago
Kennesaw, United States Carrier Global Corporation Full timeCountry: United States of America Location: CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA Carrier is the leading global provider of HVAC, refrigeration, fire, security, and building automation technologies. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our...
-
Customer Success Manager
4 months ago
Kennesaw, United States Carrier Full timeCountry United States of America Location: CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA Carrier is the leading global provider of HVAC, refrigeration, fire, security, and building automation technologies. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our...
-
Customer Success Manager
2 months ago
Kennesaw, United States Carrier Full timeCountry: United States of America Location: CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA Carrier is the leading global provider of HVAC, refrigeration, fire, security, and building automation technologies. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our...
Manager, Customer Service
3 months ago
Manage, motivate, develop and coach a team
At CarMax Auto Finance we put the needs of our customers first by providing customers vehicle financing support throughout the life of their car loan. As a Manager in Customer Service, you will directly manage a team of up to 23 associates who will answer incoming customer phone calls and provide timely resolution of customer account questions, issues, and process customer payments. In this role, you will have a wide degree of independence and latitude to manage your team to accomplish company goals and metrics.
What you’ll do
- Build an effective team by interviewing, selecting, and extending employment offers to candidates to ensure team remains staffed to meet business needs consistently.
- Effectively manage the performance of a team of non-exempt associates thru coaching, training, developing, motivating, and creating accountabilities to ensure associates achieve expected departmental results and adhere to company policies and procedures.
- Be visible and accessible in the department and to the associates to motivate, answer associate questions, support, and drive associate engagement.
- Manage Business results thru tracking, measuring, effectively managing associate productivity, department staffing and scheduling, ensuring your team meets departmental objectives. Ensure reward and recognition programs are executed for associates and create an engaging work experience aligned with our company culture.
- Respond to and resolve escalated customer issues and general escalated inquiries via phone, performing all tasks in accordance with applicable policies and laws.
Improve customer experience with every interaction
Empathy with our customers and transparency in every interaction are vital to your success. From dealing with complex customer issues to evaluating the quality of service your associates provide, you will balance the needs of our customers with meeting the metrics and expectations of your department. In collaboration with different departments, you will effectively research and resolve customer issues, while helping CarMax Auto Finance to meet their bottom line. Having the ability to effectively motivate and manage a team to achieve peak productivity is critical to this role in addition to independent decision making and use of sound judgement.
Qualifications and requirements
- High School Diploma or equivalent, and 2-3 years of team leadership experience in a fast-paced environment required. Bachelor degree preferred. For internal candidates, successful completion of the company Management Development Program is required.
- The ability and experience to interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions
- The ability to effectively coach, monitor and manage associates both in person and virtually
- The ability to resolve escalated customer issues by phone
- Basic to moderate computer knowledge and keyboard skills including a basic understanding of MS Word and Excel; Basic knowledge of Power point preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 30,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
