Patient Service Associate

3 weeks ago

Chapel Hill, United States Duke Health Full time

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary

Location: Dawson Hall Dermatology - Chapel Hill, NC

Work Hours: Monday - Friday, 7:45am - 4:15pm

Job Description:

The Patient Service Associate is an integral part of the Patient Care Team at Dawson Hall Dermatology. The PSA coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check-in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and referral management.

The Patient Service Associate is expected to follow all regulatory and compliance policies; responsible for living Duke's values and demonstrating expected behaviors, while contributing to create a positive patient experience and building a positive work environment. The PSA will maintain a professional image in appearance and over the phone and contributes to ensuring the registration desk and waiting areas safeguard patient privacy, confidentiality and safety and are well maintained and clean.

Work Performed:

Prepare for clinic visits by reviewing next day patients and associated activities; Registering patients for appointments, correctly identifying patient details - approved Photo ID and utilizing a minimum of 2 approved patient identifiers;responsible for identification and documentation of any special needs (language, mobility or other ADA identified needs), demographic and insurance updates. The PSA must ensure all financial and compliance related documents are completed and documented, check-in, check -out, point of service collections (deductible, copay, coinsurance, and balances), referral and order management, appointment coordination/scheduling, work queue management, MyChart enrollment and cash management according to established policies and procedures with Cosmetic and General Dermatology patient visits. Accurate payment collections based on visit types for accurate account balancing.Present/educate patients on financial, compliance, authorization forms to obtain all necessary signatures as required per policy. (COA/COT, MSPQ, ABN, and Self-Administered Drugs.)Accurately label, scan, and document to medical records for retention. Modify communication to ensure patient understanding if necessary. Occasionally, the PSA may be asked to float to other Dermatology clinics for coverage needs.

Knowledge, Skills and Abilities

Strong verbal and written communication. Basic PC and data entry skills. Knowledge of basic medical terminology and telephone etiquette. Demonstrate ability to organize and prioritize work, provide oral and written instructions, interact tactfully with patients; establish and maintain effective relationships with others. Must be able to apply specific departmental policies rules and regulations related to verify patient information, collecting payments and maintaining records and forms.

Level Characteristics

N/A

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

PDN-9d982762-7a73-4355-8d64-a2b286cd91da

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