Patient Services Associate

3 weeks ago

Cherry Hill, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Patient Services Associate

Entity:CCA

Department:Penn Care for Women
Location:Penn Medicine Cherry Hill - 1065 Route 70 E, Cherry Hill, NJ
Hours: Full Time, Per Departmental Needs

**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania **

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

  • Position Summary:Assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets.
Job Duty/Responsibilities:
  • Strives to create and maintain a culture of safety and service excellence through the following accountabilities:
  • Greets and interacts with patients in a pleasant and professional manner, on phone or in person.
  • Listens carefully and communicates clearly with patients to ensure understanding of patient's request. Analyzes problems from the customer's point of view.
  • Learns/anticipates the individual patient/customer needs and does the best possible job of satisfying those needs using the best solutions. Documents needs, as appropriate, in EPIC.
  • Establishes positive relationships with patients by demonstrating knowledge of patient history, compassion and responding to individual needs.
  • Handles stressful patient/customer situations appropriately and delivers seamless patient/customer service.
  • Ensure patient/family confidentiality, safety and security.
  • Identifies opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
  • Ensures communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of his/her ability.
  • Shows initiative, sets priorities, organizes tasks, and works independently and as part of a team while completing daily tasks.

Safety:
  • Participates in Entity and Department wide initiatives for
  • Patient /Employee safety
  • Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.

Patient Service:
  • Takes accountability for ensuring patient/work areas are neat and clean.
  • Orders supplies, as requested, for practice/department.
  • As per practice/department protocols and/or measurements: answer phones/retrieve voicemails in a timely manner, manage/handle patient requests and route appropriately, take thorough messages and route appropriately through EPIC.
  • Schedule patient appointments (on phone or in person) accurately and completely:
  • Utilizes knowledge of schedules and protocols
  • Uses proper billing area/appointment location
  • Cancels/reschedules appointments as needed and changes appointment status in EPIC
  • Communicates changes to patient and confirms appointments.
  • If scheduling patients via telephone, remind patient what to bring to appointment (insurance card, test results, referrals, etc.). Encourages patients, as appropriate, to sign up for My Penn Medicine.
  • Responsible for arriving/departing activities of patient at practice and performs point of service activities
  • Obtains insurance cards, copays, signatures/forms, referrals/authorizations as required and updates EPIC accordingly
  • Finalizes all check-out procedures as per practice protocol
  • Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
  • Issues referrals and obtains pre-authorizations for patients as required
  • Successfully navigate and resolve EPIC work queues - escalate as needed
  • Perform other duties as requested or assigned.

Financial:
  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans UPHS participates with and which insurers require a copayment or referral.
  • Achieves proficiency in automated systems; such as EPIC APM and EMR (includinginbasket), hospital based EMRs (where necessary),Navinet, credit card machines, IPayment, etc.
  • Validates patient demographic/insurance information and/or registers new patients into EPIC using established protocols
  • Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration
  • Records receipts according to practice protocol so as to ensure appropriate end of day reconciliation. Participates in cash reconciliation delineations.
  • Generates/runs reports, as requested, related to front-end processes
  • Resolve work queues and/or issues from front-end reports which may include the patient pre & post visit, charge review, and others as requested. Proactively prioritizes recovery of missing charges.

Regulatory Compliance:
  • Complies with educational and training requirements at prescribed intervals (via Knowledge Link and/or other methods as required).
  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME,etc)

Change Management:
  • Flexible and readily adopts new processes and is engaged in practice operation changes.
Required Education:
  • H.S. Diploma/GED and 2+ years Medical office experience or customer service experience.
  • Bachelor's Degree preferred.
Preferred Experience:
  • Thorough knowledge of third party insurance coverage guidelines.
  • Must successfully complete/pass EPICschedgistrationtraining/tests.
  • EMR skills

Required Experience:
  • Computer knowledge and skills.
  • Ability to speak English for a business setting.
  • Customer-focused communication skills (verbal/written).
  • Critical thinking and multi-tasking skills.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

  • Patient Service Representative

    2 weeks ago

    Cherry Hill, New Jersey, United States Premier Orthopaedic Associates Full time

    Patient Service Representative Job DescriptionPremier Orthopaedic Associates seeks a highly organized Patient Service Representative to join our team.Estimated Salary:$50,000 - $70,000 per yearThe ideal candidate will have exceptional customer service skills, as well as experience in medical office administration. Key responsibilities include:Answering phone...

  • Environmental Services Associate

    2 weeks ago

    Cherry Hill, New Jersey, United States Thomas Jefferson University Hospital Full time

    Job Description:The Environmental Services (EVS) Associate is a vital member of our team, responsible for maintaining a high standard of cleanliness and sanitation throughout our healthcare facilities. This role requires attention to detail, a strong work ethic, and the ability to work independently with minimal supervision.Key Responsibilities:Maintain a...

  • Housekeeping Associate

    3 weeks ago

    Cherry Hill, New Jersey, United States Thomas Jefferson University Hospital Full time

    About the OpportunityWe are seeking a highly motivated Housekeeping Associate - Patient Care Environment to join our team at Thomas Jefferson University Hospital. As a member of our housekeeping team, you will be responsible for maintaining a clean and safe environment for patients, visitors, and staff. The ideal candidate will have excellent communication...

  • Clinical Services Associate

    7 hours ago

    Cherry Hill, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Pharmacy Services Associate

    2 weeks ago

    Cherry Hill, New Jersey, United States Topaz HR Advisory Full time

    Job Title: Pharmacy Services AssociateSalary: $45,000 - $55,000 per annumWe are seeking a highly skilled Pharmacy Services Associate to join our production team at Topaz HR Advisory. The successful candidate will be responsible for performing functions related to the pharmacy, requiring professional judgment and extensive technical training.The role...

  • Sales and Service Associate

    2 weeks ago

    Cherry Hill, New Jersey, United States Hand & Stone - Greater Philadelphia Full time

    Are you a results-driven individual looking for a new challenge? Hand & Stone is seeking a highly motivated Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting products and services, and achieving sales targets.About UsHand & Stone is a national franchise specializing in...

  • Customer Service Associate

    4 weeks ago

    Cherry Hill, New Jersey, United States ShopRite Full time

    ShopRite of CHERRY HILL is seeking a Customer Service Associate to maintain a clean, neat, organized and safe work/shopping environment. Key responsibilities include:Main Responsibilities:Maintain a clean and organized shopping floorRemove debris from cartsCollect empty shopping carts from assigned areas and return them to their proper placeAbout the...

  • Patient Service Representative

    4 days ago

    Cherry Hill Township, United States Hmixray Full time

    ResponsibilitiesArtificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join usas a...

  • Store Associate

    2 weeks ago

    Cherry Hill, New Jersey, United States Finish Line Full time

    As a Store Associate - Sales and Service at Finish Line, you will play a critical role in delivering an exceptional shopping experience for our customers. Your primary responsibilities will include performing sales and customer service tasks, maintaining store appearance, and supporting the sales team as needed.Requirements:Previous retail or sales...

  • Dietitian Expert

    2 weeks ago

    Cherry Hill, New Jersey, United States Cooper University Health Care Full time

    About the RoleAt Cooper University Health Care, we are committed to delivering exceptional healthcare through our dedicated professionals. This commitment begins with providing optimal nutritional care to our patients, adhering to Joint Commission and title 22 regulations, as well as the standards of the dietetic profession.Job ResponsibilitiesUnder general...

  • Sales Associate

    2 weeks ago

    Cherry Hill, New Jersey, United States Burlington Full time

    At Burlington Stores, Inc., we're committed to delivering world-class service to our customers. As a Retail Sales Associate, you'll play a vital role in ensuring our stores provide an exceptional shopping experience.We're looking for outgoing, upbeat individuals with great organizational skills who can thrive in a fast-paced environment. If you're passionate...

  • Bilingual Patient Rep

    6 months ago

    Cherry Hill, United States PeopleShare Inc Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Bilingual Patient Rep

    7 months ago

    Cherry Hill, United States PeopleShare Full time

    Join a dynamic team in the healthcare industry and contribute to the essential work of ensuring accurate patient accounts! Peopleshare is offering a temp-perm opportunity for individuals eager to learn, grow, and make a meaningful impact. This role entails verifying patient insurance information, handling inquiries, and ensuring meticulous documentation -...

  • Patient Coordinator Care Management

    5 days ago

    Cherry Hill, United States Penn Medicine Full time

    Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today...

  • Patient Coordinator Care Management

    2 months ago

    Cherry Hill, United States Pennsylvania Medicine Full time

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn...

  • Patient Care Environment Maintainer

    4 weeks ago

    Cherry Hill, New Jersey, United States Thomas Jefferson University Hospital Full time

    Join our team at Thomas Jefferson University Hospital as an Environmental Services Associate. In this role, you will be responsible for maintaining a clean and safe environment for patients, visitors, and staff.About the RoleThis role requires attention to detail, strong communication skills, and the ability to work independently. You will be working closely...

  • Patient Scheduling Coordinator

    2 weeks ago

    Cherry Hill, New Jersey, United States Cooper University Hospital Full time

    We're looking for a highly skilled Patient Access Navigator II to join our team at Cooper University Health Care!About Us:Cooper University Health Care is a leading healthcare provider in South Jersey, known for our commitment to innovation and excellence. Our team of professionals is dedicated to delivering exceptional patient care and services.Job...

  • Healthcare Services Coordinator

    2 weeks ago

    Cherry Hill, New Jersey, United States ENT And Allergy Associates Full time

    Full-Time Job OpeningWe are seeking a Healthcare Services Coordinator to join our team at ENT And Allergy Associates. This is a full-time position that involves supporting clinical operations across multiple locations in NJ and PA. As a Medical Assistant Floater, you will be responsible for welcoming patients, preparing them for appointments, and supporting...

  • Patient Care Coordinator

    2 weeks ago

    Cherry Hill, New Jersey, United States Cooper University Hospital Full time

    As a Rehab Services Aide, you will assist therapists and management staff in executing patient care and department operations. You may be assigned tasks by occupational, physical, or speech therapists. Your responsibilities include assisting therapists with patient treatments, maintaining supplies, and ensuring overall cleanliness of treatment areas and...

  • Patient Services Liaison

    2 weeks ago

    Oxon Hill, Maryland, United States Greater Baden Medical Services, Inc. Full time

    Job Responsibilities:Greet patients and family members, determining their needs and providing assistance as required.Monitor waiting areas to ensure patients' needs are addressed and the area is tidy.Assist new patients with completing registration information and opening medical records.Review patients' insurance coverage and eligibility for sliding scale...