IT Support Analyst

5 days ago

Overland Park, United States Greggs Full time
IT Support Analyst

We have a fantastic opportunity to join the IT & Business Change team at Greggs as an IT Support Analyst. Forming a key part of the Support Team, our IT support analysts are the first point of contact for our Greggs colleagues either reporting IT incidents or making IT service requests.

We can offer you:

  • Competitive pay
  • 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
  • Colleague discount, up to 50% off our own-produced products
  • Paid breaks
  • Free hot drinks while on a shift break
  • Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
  • Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
  • Career progression and learning and development
  • Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
  • Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
  • A company who cares about our communities; the environment and being a better business Click here to read about The Greggs Pledge
  • Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

  • This is a full-time role (35 hours per week) however flexibility in this will be considered
  • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
  • The base location for this role is Greggs Innovate House, Newcastle.

What you'll do

Within the IT support team our goal is to deliver a first-class service ensuring we support our colleagues in keeping the Greggs business operating effectively and efficiently.

Working in our IT Support team within the service desk you will be responsible for taking calls from colleagues, providing that first point of contact for IT Support. You will triage support requests in the first instance attempting a first time fix where possible and escalating up in IT Support and out to wider IT&BC where necessary. As you develop you will have the opportunity to work in our higher technical areas, 2nd line support and hardware provisioning. This will include:

  • Triaging Incoming Support Requests

  • Resolving IT Support Requests

  • Liaising with and escalate requests to members of the IT Support team and the wider IT&BC function

  • Maintaining Service Requests

  • Performing System Testing, Checks and Minor updates

  • Maintaining IT Support Documentation


About you

You will fit right into this role if you can demonstrate:

  • Proficiency in Microsoft Office 2016 onwards

  • Experience of M365

  • Installing new technologies and teaching end users how to operate them

  • Providing remote technical support via internet or phone

  • Backing up and restoring files

  • Maintaining operating systems by repairing hardware and configuring software

  • Excellent written and verbal communication skills

  • Strong skills in planning, prioritising, and organising

  • Are a strong team player, able to build good working relationships at all levels

  • Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together

  • Are supportive of an inclusive culture - recognising and valuing that difference is good

  • Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey


About Greggs

Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

  • Loan Support Analyst

    4 weeks ago

    Overland Park, United States PNC Bank Corp. Full time

    Applies specialty product knowledge to close or administer risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligen Support Analyst, Support, Analyst, Business Partner, Benefits, Technology, Banking

  • Loan Support Analyst Senior

    2 months ago

    Overland Park, United States PNC Bank Corp. Full time

    Applies specialty product knowledge to close or administer high complexity or high risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating Support Analyst, Investor, Senior, Reporting, Support, Analyst, Technology, Banking

  • Loan Support Analyst Senior

    2 months ago

    Overland Park, United States PNC Bank Corp. Full time

    Applies specialty product knowledge to close or administer high complexity or high risk syndicated and/or commercial loan transactions. May have responsibility for fulfilling key fiduciary obligations associated with the Banks Agent role; validating Support Analyst, Senior, Support, Analyst, Business Partner, Benefits, Technology, Banking

  • Technical Support Analyst

    3 weeks ago

    Overland Park, United States WellSky Full time

    Come join us! WellSky is seeking a Technical Support Analyst to join our Personal Care team. In this role, you will be responsible for verifying and confirming client-facing application technical issues for escalation. Other responsibilities include testing, validating, and resolving issues as appropriate through SQL, databases, and development tools. A day...

  • Technical Support Analyst

    3 weeks ago

    Overland Park, United States WellSky Full time

    Come join us! WellSky is seeking a Technical Support Analyst to join our Personal Care team. In this role, you will be responsible for verifying and confirming client-facing application technical issues for escalation. Other responsibilities include testing, validating, and resolving issues as appropriate through SQL, databases, and development tools. A day...

  • Senior Software Engineer

    3 weeks ago

    Overland Park, Kansas, United States Capstone IT Staffing Full time

    Capstone IT StaffingWe are partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are looking for a Senior Software Engineer who is passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position...

  • Senior Software Engineer

    1 month ago

    Overland Park, United States Capstone IT Staffing Full time

    Capstone IT is partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are wanting to hire a Senior Software Engineer whose passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position local to...

  • Senior Software Engineer

    3 weeks ago

    overland park, United States Capstone IT Staffing Full time

    Capstone IT is partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are wanting to hire a Senior Software Engineer whose passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position local to...

  • Senior Software Engineer

    1 month ago

    Overland Park, United States Capstone IT Staffing Full time

    Capstone IT is partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are wanting to hire a Senior Software Engineer whose passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position local to...

  • Senior Software Engineer

    6 days ago

    Overland Park, United States Capstone IT Staffing Full time

    Capstone IT is partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are wanting to hire a Senior Software Engineer whose passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position local to...

  • Sr Analyst, Enabling Tools and Database Support

    2 months ago

    Overland Park, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Sr Analyst, Enabling Tools and Database Support

    2 months ago

    Overland Park, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Senior Financial Analyst

    1 week ago

    Overland Park, Kansas, United States T-Mobile Full time

    Job Title: Senior Financial AnalystJoin T-Mobile's team of financial experts and contribute to the company's success by analyzing and improving financial processes.About the Role:We are seeking a highly skilled Senior Financial Analyst to join our team. As a Senior Financial Analyst, you will be responsible for analyzing and improving financial processes,...

  • Sr Analyst, Enabling Tools and Database Support

    2 months ago

    Overland Park, United States Disability Solutions Full time

    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and...

  • Payroll Analyst

    1 week ago

    Overland Park, Kansas, United States T-Mobile Full time

    Job Title: Payroll AnalystAt T-Mobile, we're committed to investing in our employees' growth and success. As a Payroll Analyst, you'll play a critical role in ensuring the accuracy and efficiency of our payroll processes.Job Summary:The Payroll Analyst position within the Payroll Support Team will have payroll expertise, including Company Stock Programs,...

  • Business Process Analyst

    4 days ago

    Overland Park, Kansas, United States Della Infotech Full time

    Job Title: System AnalystAt Della Infotech, we are seeking a highly skilled System Analyst to join our team. As a System Analyst, you will be responsible for ensuring the smooth operation of our contact center systems.Key Responsibilities:Configure and set up new user systems based on user requests.Field and troubleshoot technical issues related to our Call...

  • Service Desk Analyst

    4 weeks ago

    Overland Park, United States Kforce Full time

    RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in Overland Park, KS.Summary:The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal company employees both in the office and remotely. This position will require an -on...

  • Service Desk Analyst

    4 weeks ago

    Overland Park, United States Kforce Inc. Full time

    RESPONSIBILITIES:Kforce has a client that is seeking a Service Desk Analyst in Overland Park, KS.Summary:The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal company employees both in the office and remotely. This position will require an -on...

  • Service Desk Analyst

    1 week ago

    Overland Park, United States Kforce Full time

    RESPONSIBILITIES: Kforce has a client that is seeking a Service Desk Analyst in Overland Park, KS.Summary:The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal company employees both in the office and remotely. This position will require an -on...

  • Service Desk Analyst

    1 week ago

    Overland Park, United States Kforce Inc. Full time

    RESPONSIBILITIES:Kforce has a client that is seeking a Service Desk Analyst in Overland Park, KS.Summary:The Service Desk II position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal company employees both in the office and remotely. This position will require an -on...