Penske - Customer Service Coordinator

5 days ago

Nashville, United States Penske Truck Leasing Full time

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Address: 214 Hermitage Ave

Primary Location: US-TN-Nashville

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2414702

  • Customer Service Coordinator

    5 days ago

    Nashville, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop daily and weekly...

  • Customer Service Coordinator

    4 weeks ago

    Nashville, TN, United States Penske Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: - Develop daily and weekly workforce...

  • Customer Service Coordinator

    2 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop...

  • Customer Service Coordinator

    2 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop...

  • Customer Service Coordinator

    2 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop...

  • Customer Service Coordinator

    2 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop...

  • Customer Service Coordinator

    4 days ago

    Nashville, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop daily and weekly...

  • Customer Service Coordinator

    7 days ago

    Nashville, TN, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop daily and weekly workforce...

  • Customer Service Coordinator

    6 days ago

    Nashville, TN, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position is full time and will work at our 214 Hermitage Ave, Nashville, TN location. Major Responsibilities: • Develop...

  • Customer Service Fueling Specialist

    3 weeks ago

    Nashville, Tennessee, United States Penske Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Penske. As a Customer Service Representative, you will be the face of our company, greeting customers and ensuring they have a positive experience with our vehicle preparation services.Main Responsibilities:• Greet customers and provide exceptional customer...

  • Penske - Maintenance Manager Trainee

    5 days ago

    Nashville, United States Penske Truck Leasing Full time

    What’s the Job? Ready to launch your career and become a successful maintenance leader? As a Maintenance Management Trainee (MMT) at Penske, you’ll be immersed in our fleet management and maintenance processes. You will receive focused and accelerated hands-on training to provide you with critical job skills, including vehicle componentry and...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Nashville, Tennessee, United States Penske Full time

    About the JobWe are seeking a highly motivated and detail-oriented Customer Service Representative Fueler/Washer to join our team at Penske. As a key member of our operations team, you will be responsible for ensuring that our customers' vehicles are fueled, cleaned, and safe for the road.Main Responsibilities:Greet customers and provide exceptional service...

  • Customer Service Representative Fueler/Washer

    4 weeks ago

    Nashville, United States Penske Truck Leasing Full time

    The work location is 214 Hermitage Ave Nashville TN 37210 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    The work location is 214 Hermitage Ave Nashville TN 37210 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face...

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Nashville, United States Penske Truck Leasing Full time

    The work location is 214 Hermitage Ave Nashville TN 37210 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of...

  • Maintenance Coordinator

    3 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: • Full oversight of inventory...

  • Maintenance Coordinator

    4 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    4 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    4 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...

  • Maintenance Coordinator

    4 weeks ago

    NASHVILLE, United States Penske Truck Leasing Full time

    Position Summary: The Penske Maintenance Coordinator position is focused on managing inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. Major Responsibilities: Inventory Productivity: •...