Ramp Service Agent

Found in: Talent US A C2 - 2 weeks ago

Nashville, United States Signature Flight Support Corporation Full time

Job Description

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
  • Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
  • Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
  • Maintain safe, clean and secure ramps and operations
  • Drive a shuttle vehicle with passengers and/or luggage and cargo
  • Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
  • Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
  • Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
  • Create accurate records pertaining to time worked and activities and services performed
  • Abide by emergency response procedures when/if critical events occur
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
  • Other duties as requested


Job Responsibilities

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
  • Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
  • Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders

 


Job Qualifications

To qualify for this position, applicants and those in the role must have:

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training

An Equal Opportunity Employer including Disability/Vet


About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

  • Medical/prescription drug, dental, and vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life Insurance
  • Disability Insurance
  • 401(k)
  • Critical Illness, Hospital Indemnity and Accident Insurance
  • Identity Theft and Legal Services
  • Paid time off
  • Paid Maternity Leave
  • Tuition reimbursement 
  • Training and Development
  • Employee Assistance Program (EAP) & Perks

  • Ramp Agent

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Nashville, TN 37201, United States Delta Airlines Full time

    Delta Airlines - Ref #24022 [Material Handler / Package Handler] As a Ramp Agent at Delta Airlines, you'll: Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft; Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion; Be responsible for on-time connections by guiding...

  • Customer Service 1

    1 week ago

    Nashville, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03544 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...

  • Guest Services Agent

    1 week ago

    Nashville, United States National Museum of African American Music Full time

    **Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to...

  • Guest Services Agent

    Found in: beBee jobs US - 1 week ago

    Nashville, Tennessee, United States Conrad Nashville Full time

    Job DescriptionJob Summary:Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating...

  • Operations Agent

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Nashville, United States Southwest Airlines Full time

    Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Responsible for providing legendary Customer Service to people boarding Operations, Agent, Operation, Flight, Aircraft, Gate Agent, Manufacturing, Airline

  • Security Agent

    1 week ago

    Nashville, United States Fortified Risk Group Full time

    Job DescriptionJob DescriptionArmed Security Agent provides protection and surveillance for a person, group, organization, or asset. Duties include patrolling a specific area, providing protection when needed, and maintaining incident reports.Responsibilities:Ensure delivery of world-class customer service and security operations to all clients.· Protect...

  • Guest Service Agent

    3 days ago

    Nashville, United States Disability Solutions Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Front Desk Agent

    8 hours ago

    Nashville, United States Marriott Hotels & Resorts Full time

    Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, mak Front Desk, Agent, Hospitality, Hotel, Reservations, Operations

  • Front Desk Agent

    7 hours ago

    Nashville, United States Hyatt Hotels Corporation Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience Front Desk, Agent, Office Associate, Hotel

  • Front Desk Agent

    9 hours ago

    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guest Front Desk, Agent, Guest Experience, Hotel, Specialist

  • Front Desk Agent

    10 hours ago

    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel

  • Front Desk Agent

    1 week ago

    Nashville, United States Marriott Hotels & Resorts Full time

    Our jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Front Desk, Agent, Guest Experience, Hotel

  • Front Desk Agent>

    1 week ago

    Nashville, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8286 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk Agent>

    1 day ago

    Nashville, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8245 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Guest Services Agent-3

    Found in: beBee jobs US - 1 week ago

    Nashville, Tennessee, United States Loews Hotels & Co. Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Guest Services Agent-3

    Found in: beBee S US - 2 weeks ago

    Nashville, United States Loews Hotels & Co. Full time

    Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...

  • Verizon Sales Agent

    1 week ago

    Nashville, United States Engage8 Solutions Full time

    Job DescriptionJob DescriptionWe are immediately hiring an Entry Level Verizon Sales Agent to work on our newest project working with a premier technological giant that has created The Future of Home Internet. These brand new products are being released into the surrounding Nashville area, and our team is tasked to bring them to market. The Entry Level...

  • Verizon Sales Agent

    3 days ago

    Nashville, United States Engage8 Solutions Full time

    Job DescriptionJob DescriptionWe are immediately hiring an Entry Level Verizon Sales Agent to work on our newest project working with a premier technological giant that has created The Future of Home Internet. These brand new products are being released into the surrounding Nashville area, and our team is tasked to bring them to market. The Entry Level...

  • FRONT DESK AGENT

    Found in: Careerbuilder One Red US C2 - 1 day ago

    Nashville, TN, USA, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Front Desk Agent

    Found in: Talent US C2 - 4 days ago

    Nashville, United States Hampton Inn & Suites Nashville-Downtown Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the...