Patient Liaison II

3 days ago

Springfield, United States CoxHealth Full time

Summary

  • Best in Class Work Environment
    • 5x Modern Healthcare Best Places to work
    • America’s Greatest Workplaces 2023 – Newsweek
    • Best Employers for New Grads 2023- Forbes
    • Greatest Workplace for Women 2023 - Newsweek
  • Benefits
    • Robust, fully customizable benefits package including Medical/Vision/Dental and more
      • No cost eCare visits
      • Employer-provided mental health services for employees and eligible family members
    • Retirement with employer match 
    • Tuition discounts and reimbursement available for continuing your education
    • Free and convenient parking
    • CoxHealth Fitness Center and Child Care discounts
    • Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store
Job Summary

    • The Patient Experience – Quality Improvement  (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. This position is responsible for collaborating with various stakeholders to identify areas for improvement, implementing strategies to enhance patient satisfaction, and ensuring compliance with quality standards and regulations. The Patient Liaison II also supports the Lead Patient Liaison staff in grievance management and resolution processes and maintains documentation of patient interactions and outcomes.

  • Job Requirements
    • Education

      • Required: High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.

        Preferred: Bachelor’s Degree preferred.

    • Experience
      • Required 2 years of Customer Service or patient-focused experience.
    • Skills
      • Understanding of patient-centered care principles and quality improvement methodologies.
      • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
      • Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions.
      • Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software/systems.
      • Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement
    • Licensure/Certification/Registration
      • N/A

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