Client Success Manager

4 days ago

Mequon, United States Vaco Full time
Job Title: Client Success Manager (Infrastructure background a must)

Location: Mequon, WI
Reports To: IT Service Delivery Director
Contract to Hire - $50 to $60 per hour with
Conversion to Direct Hire -Salary range is 100 too 120K with up to 20K bonus 
Hybrid Work Environment 

Important Note - NO C2C Companies, no relocations or anyone that requires sponsoship now or in the future

We are an established and versatile MSP offering services ranging from Managed IT Services and Security Solutions to IT Consulting. We are always looking to expand our service offerings and have been a leader in the professional services space for more than 20 years.

We are seeking an experienced Client Success Manager (CSM) to join our team. The CSM will serve as a trusted advisor to a unique set of clients. The ideal candidate should have a Level 2, 3 or higher infrastructure technical skill set and the ability to communicate technical issues to non-technical clients.

Job Responsibilities
• Act as liaison and point of contact between our clients and the system administrator teams to ensure complete satisfaction of IT services and operational needs.
• Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
• Motivate, coach, and develop the team to deliver the highest level of service to the clients and ensure that expectations are delivered on time.
• Encourage team input into procedures and practices – assisting them in developing their ideas.
• Oversee technology projects and deployments for our Managed Services clients and internal technology teams.
• Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability.
• Create reports for key SLA’s and projects and present information for weekly client interactions and meetings.
• Contribute to the on-going development of the Managed Support function by sharing knowledge, experience, and expertise with other team leaders.
• Work with clients on establishing priorities and budgets that will aid decision making and future technology needs.

Qualifications
• 1+ years of MSP or consulting experience required.
• 5+ Years of IT experience working with Microsoft Technologies (O365, windows servers, server backups)
• Experience with ticket management/prioritization, device management reporting (RMM), and documentation management (knowledge base, asset inventory)
• Experience with leading a technical team of resources to assist them with task prioritization and overcoming obstacles.
• Experience serving as a project manager for assigned client projects that may range from refresh projects (PCs, Servers) to new implementations (SD-WAN, phones)
• Experience serving as a trusted advisor, VCIO, client consultant, customer success manager.
• Experience planning, managing, and reporting on comprehensive budgets.
• Must be authorized to work in the US
• Must be able to work in our Mequon, WI office three days per week.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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